Description

JOB DESCRIPTION :

• This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments.
• Job responsibilities will include providing excellent customer service to the patient while welcoming and checking them in for their appointments;
• communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider;

following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays.

• This position will work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory.
• This position is ideal for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment.
• This role requires computer skills and comfort with navigating multiple applications simultaneously.
• Excellent attendance is required.
• Ideal candidates must be able to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.
• The position requires successful completion of software training upon hire.
• The position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for every patient who enters the facility.

MINIMUM QUALIFICATIONS :

• High school diploma / GED preferred and twelve (12) months of experience in Healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program. .
• PHYSICAL REQUIREMENTS (MediumMax 25lbs) : up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently);

01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS : Factors affecting environment conditions may vary depending on the assigned work area and tasks.

Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Financial Benefits

• Competitive Pay
• Retirement planning and counseling
• 403(b) fixed employer-based contribution*
• 403(b) retirement plans with 4% or 5% match based on years of service
• 457(b) plan for eligible employees
• Student loan repayment benefit
• Long-term disability insurance
• Short-term disability insurance
• Life insurance and supplemental life option
• Long-term care insurance option
• Hospital indemnity option
• Auto and home insurance discounts
• Identity protection insurance
• Employee hardship donation program
• Credit Union memberships
• Financial tools, resources and webinars to help with budgeting

Health and Wellness BenefitsMedical and Dental Plans

• Three medical plan options including behavioral and preventive care coverage
• Health Savings Accounts / Flexible Spending Accounts
• Tier Zero Prescription benefits
• Two dental plan options
• Vision plan
• Infertility benefits
• Emory Eye Center and Emory Vision Center discounts
• Emory Aesthetic Center discounts

Wellness Programs

• Employee Assistance Program assistance with relationships, life events, challenges, daily living needs
• Healthy Emory wellness program with incentives
• Discounts at Emory wellness / fitness centers
• Other fitness center discounts
• Diabetes prevention program
• Wellness challenges
• Know Your Numbers kiosks

Childcare Resources

• Discounts
• Placement assistance
• Back-up and emergency care options
• Emory Healthcare childcare co-op / app
• Access to Emory student job network

Last updated : 2024-04-24