Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical and imaging services to our patients. We are seeking a full-time phone receptionist to join our team of administrative staff as a Scheduling Coordinator and provide exceptional patient care!
Responsibilities
Maintaining vocal composure, answering and directing calls to respective departments
Scheduling/rescheduling patients depending on need, availability and urgency.
Informing callers about our providers, service and practice locations
Assist and navigate patients to the correct facilities using mapping resources.
Updating patient information on electronic medical records system
Translate and assist patients by addressing needs.
Following all company policies on patient services standards
Qualifications
Must be personable and detail oriented as a representative of the practice while callers rely on proper information,
Excellent verbal and written skills for proper documentation of encounters.
Work well under pressure in a fast-paced environment.
Background in using EMR software preferred.
Bilingual candidates (Spanish, Vietnamese, or Korean) strongly preferred.
1 year of call center experience preferred.