About Us

We are AMS. We are a talent solutions business.

Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it.

Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success. 10,000 experts, across 120 countries, speaking more than 50 languages, delivering projects for the world’s most admired companies.

We are AMS. This is what we do. Talent is our world.

The Role

The Manager will be responsible for the recruitment delivery, relationship management and annual budget of a team of recruiters within a client solution. They will support the Senior Manager in driving the achievement of the business area’s commercial and people strategy; managing their team to fulfil all contractually agreed quality thresholds.

The Manager will spend time providing line management and inspirational leadership to their team, driving engagement, retention and wellbeing. They will role model the AMS behaviors, drive succession planning and team/leadership development.

Salary Range expected to be between $135,000 - 145,000 per year and will require you to work onsite at least 3 days a week.

Key Accountabilities

Leadership

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets
• Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations
• Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly
• Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions

Client

• Determine and manage optimal resource allocation to support the talent strategy of the business area.
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organizational structures.
• Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market.

Operations, Compliance and Finance

• Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards.
• Work closely with the Performance Management CoE to monitor the team’s Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights.
• Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep.
• Ensure team’s compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk.
• Ensure team’s compliance with legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements).

Continuous Improvement

• Support implementation of Continuous improvement plan in collaboration with Performance Management CoE.
• Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team – including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account.

Skills & Experience

Critical Knowledge, Skills and Experience

• Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action.
• Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets).
• Experience managing a small team, demonstrable ability to manage, coach and develop direct reports.
• Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation.
• Agile in response to change or uncertainty - able to cope with and lead a small team and client through significant change.
• Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment.
• Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment.

Desirable Knowledge, Skills and Experience

• Experience leading virtual/remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed teams.
• Experience of analyzing business orientated management information. Able to use data-led insights to influence strategy and decision making.
• Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls.
• Experience of analyzing business orientated management information. Able to use data-led insights to influence strategy and decision making.
• Experience in the use of recruitment technology and recruitment databases.
• Strong Excel skills
• Language skills

Other

We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability.

Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at talentacquisition.generalenquiries@weareams.com