22 Dispatcher Jobs in Baltimore, MD
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American Expediting is Hiring a Dispatcher Near Baltimore, MD
ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
SUMMARY: If you are looking for a place to start your career, American Expediting could be just the place! American Expediting is seeking a dispatcher to join the team. If you enjoy lots of variety, a fast-paced environment and are passionate about having a positive impact on the lives of patients, this job could be a good fit for you! And don't worry, you don't need to be an experienced dispatcher when you start, we'll teach you the business.
REPORTS TO: Site Operations Manager
RESPONSIBILITIES:
- Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable
- Dispatch jobs according to customer requests, specifications or needs
- Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request
- Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met:
- Reporting wait time to customer in real time
- Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences
- Documenting QA service issues, capacity issues and multi-courier commissions
- Calling IC business partners when jobs are approaching OB and POD deadline
- Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Communicate Chain of Custody standards
- Consult with managerial personnel to meet operational goals
- Other duties/tasks as assigned
- Excellent verbal communication and problem-solving skills
- Interpersonal skills; ability to foster teamwork and motivate/coach others.
- Familiar with time zones and military time
- Decisive under pressure and time constraints
- Knowledge of local and regional geographical area; accurately and quickly read maps
- Computer skills including Microsoft Word, Outlook, Email
- Knowledge of principles and processes for providing customer service
- High School diploma/GED; Associates degree or other vocational/technical school training beyond high school is preferred
- Flexibility in working hours required
Job Summary
Full Time
Logistics Services
$42k-56k (estimate)
02/10/2024
04/15/2024
amexpediting.com
ALLENTOWN, PA
200 - 500
1983
Private
$10M - $50M
Logistics Services
Related Companies
About American Expediting
American Expediting provides ground and air courier services in the United States.
The job skills required for Dispatcher include Customer Service, Transportation, Logistics, Problem Solving, Verbal Communication, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
12/12/2021: Pittsburgh, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
Step 3: View the best colleges and universities for Dispatcher.
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