As the front office manager, you will play a crucial role in maintaining positive relationships with our clients while effectively managing a small team of data entry clerks. Although you will begin as an assistant manager, until properly trained, we hope to eventually promote this person to the front office manager position. Your primary responsibilities will include communicating with clients, understanding their needs, and ensuring that our processes align with their expectations. You will serve as the main contact for assigned clients, fostering trust and transparency.

Key Responsibilities:

• Client Communication - Establish and maintain open lines of communication with clients to understand their specific requirements and expectations. Provide regular updates on the status of debt collection activities and address any client inquiries or concerns promptly.
• Customized Solutions - Collaborate with clients to tailor collection strategies that align with their business objectives and compliance standards. Analyze client portfolios to identify opportunities for improvement in debt recovery processes.
• Problem Resolution - Act as a liaison between clients and internal teams to resolve issues and discrepancies efficiently. Investigate and address client complaints or disputes, ensuring a satisfactory resolution for all parties involved.
• Reporting and Analysis - Generate and provide regular reports on key performance indicators, offering insights into the effectiveness of collection efforts. Analyze data to identify trends and propose recommendations for optimizing collection strategies.

Qualifications:

• Proven experience in client relations/management, preferably in the financial or collection industry.
• Strong communication and negotiation skills.
• Analytical mindset with the ability to interpret data and provide strategic recommendations.
• Knowledge of debt collection laws and regulations is preferred, but not required.
• Detail-oriented with excellent organizational and time-management skills.
• Must be proficient with Microsoft Office applications. Primarily Excel and Word.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person