47 Customer Service Representative Jobs in Bethlehem, PA
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AllSTEM - Jobs is Hiring a Customer Service Representative Near Bethlehem, PA
Location: onsite in Bethlehem, PA
Rate: $16-18/hr
Duration: 3 months
Job Summary:
We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support.
Responsibilities:
The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.
Ø Processes customer orders. Seeks approval on orders or requests that exceed authority.
Ø Ensures that all relevant parties receive confirmation that the order was processed.
Ø Reconciles back orders and provide stock status to customers/RSM/KAM and request any additional order add-ons
Ø Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email.
Ø Providing light tech support, order status, stock status, credit status, and general information
Ø Responsible for updating customer account records.
Ø Performs other department duties as assigned.
Ø Research, enter, and provide credit on shortages/damages/pricing as request by customer or sales team
Ø Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ø Responding promptly to customer inquiries.
Ø Acknowledging and resolving customer complaints.
Ø Communicating and coordinating with colleagues as necessary.
Ø Ensure customer satisfaction and provide professional customer support.
Requirements:
Ø High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment.
Ø Technical skill in use of PC, Microsoft Office, and web-based applications
Preferred Skills
Adaptability
Exceptional Telephone Etiquette
Customer/Client Focus
Results Driven
Collaborates with Others
Demonstrates Initiative
Focuses on Detail
This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a fast-paced environment. Join our team today!
Job Types: Full-time, Contract
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Job Summary
Full Time | Contractor
$38k-48k (estimate)
04/24/2024
04/24/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Microsoft Office, Customer Satisfaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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