Full Disclosure :

We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements only.

Summary :

Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Job Requirements :

• Ability to work with children
• Ability to work with families in a fast pace environment
• Experience with lead follow up and lead generation
• Comfortable engaging with leads and cold calling if needed
• Comfortable selling the swim program / product
• Comfortable with lead conversion and lead tasks
• Great phone skills
• Professional, kind and patient
• Excellent interpersonal communication and organizational skills
• Ability to complete tasks on time and on budget
• Ability to work collaboratively with colleagues of all ages and backgrounds

Education / Experience :

• High school diploma or GED required
• Two years of previous customer service and / or administrative office experience required
• Sales experience required
• Intermediate level computer skills required using Word, Excel, Google workspace
• Previous Salesforce training preferred
• Previous WAVE training preferred

Benefits :

• Leadership roles
• Competitive pay
• Valuable work experience
• Increased social opportunities
• Future references / referrals

Duties and Responsibilities :

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales / customer service techniques.
• Schedules and manages birthday / pool parties. Supervises private party staff.
• Resolves customer concerns / complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Job Title : Customer Service and Sales Representative

Reports to : General Manger

FLSA Status : Non-Exempt

Certifications and licenses : CPR, First Aid and AED certification preferred.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location.

Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Last updated : 2024-04-23