ArtsQuest is currently seeking a seasonal part-time Customer Experience Representative who enjoys providing the best patron experience possible. The Customer Experience Representative will welcome customers either face to face, by phone or electronically with regard to all programs and events presented by ArtsQuest at the ArtsQuest Center, Levitt Pavilion SteelStacks, Visitor Center and the Banana Factory. You will use our point-of-sale system to assist patrons with box office sales, including processing orders, assisting with online orders,

What you’ll do

• Answer multi-line phone, forwarding calls and taking messages when necessary.
• Assist guests with any inquiries regarding entertainment and services or transportation (shuttles, cabs, valet services, etc.).
• Receive deliveries for all building tenants and event patrons and coordinate pick-up; assist with private or corporate events as needed on days of events.
• Use of computer to send and receive information and assist with administrative responsibilities; Understand the opening and closing procedures of the building including operating music and lights.
• A thorough knowledge of our membership programs and their benefits and the ability to sell memberships; answer general questions; assist and provide information to patrons, volunteers and staff; act as a listening post for guests' concerns; troubleshoot problems that arise; defuse and remain calm under stressful situations.
• Provide ADA services and information to guests with disabilities; relocate guests with trouble seats or ADA requirements.
• Distribute facility information and updates either electronically, in print or verbally when needed; maintain efficient and effective flow of information with guests and all internal departments; sort and distribute incoming and outgoing regular and interoffice mail.
• Have a thorough knowledge of building policies, procedures and event requirements; understand who to contact within the building for AV equipment, location and set-ups.

• Coordinate communication of daily events to all ArtsQuest Staff.
• Maintain supplies and organization of the front desk area; keep brochure racks and marketing materials up to date, filled and neat with updated materials, notifying marketing when in need of replenishment; monitor desk for cleanliness and appearance.
• Operate a variety of office equipment, including, but not limited to, computer, copier, fax machine, multi-line telephone system, voice mail system, internet, and stereo system; perform routine troubleshooting when experiencing issues with all office equipment.
• Monitor facility key use and sign in sheet.

About us:

ArtsQuest is a 501(c)(3) nonprofit organization. Our mission is to provide access to exceptional artistic, cultural, and educational experiences using arts and culture as key elements of economic development for our urban communities.

Through festivals such as our flagship event, Musikfest; Banana Factory Arts Center; ArtsQuest Center, and SteelStacks arts and cultural campus, ArtsQuest's programming reaches more than 1.9 million people annually. Our programs and events, approximately 50 percent of which are free to attend, have a combined economic impact of more than $136 million annually in the region.

Core Values:

ArtsQuest demonstrates its Core Values of: Serve our Communities, Be Curious, Act Generously, Be Transparent and Find Joy in all aspects of our culture. It is our goal to maintain these values to consistently deliver exceptional experiences to our employees and our community.

ArtsQuest is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our employees are the most valuable assets we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees and volunteers invest in their work represents a significant part of not only our culture but our reputation and the organization's achievement as well.

At ArtsQuest, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected whatever their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and/or veteran status. We embrace and encourage our employees' characteristics that make them unique because we value and appreciate diverse life experiences.

FSLA Status: Seasonal PT Hourly; in person

ArtsQuest is an Equal Employment Opportunity Employer, EOE, M/F/LGBTQ/Disability/Vet.