Full Disclosure :

We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements only.

Summary :

Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Job Requirements :

• Ability to work with children
• Ability to work with families in a fast pace environment
• Experience with lead follow up and lead generation
• Comfortable engaging with leads and cold calling if needed
• Comfortable selling the swim program / product
• Comfortable with lead conversion and lead tasks
• Great phone skills
• Professional, kind and patient
• Excellent interpersonal communication and organizational skills
• Ability to complete tasks on time and on budget
• Ability to work collaboratively with colleagues of all ages and backgrounds

Education / Experience :

• High school diploma or GED required
• Some college or college degree preferred
• Two years of previous customer service and / or administrative office experience required
• Sales experience required
• Intermediate level computer skills required using Word, Excel, Google workspace
• Previous Salesforce training preferred
• Previous WAVE training preferred

Benefits :

• Leadership roles
• Competitive pay
• Valuable work experience
• Increased social opportunities
• Future references / referrals

Duties and Responsibilities :

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales / customer service techniques.
• Schedules and manages birthday / pool parties. Supervises private party staff.
• Resolves customer concerns / complaints using a professional approach.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Job Title : Customer Service and Sales Representative

Reports to : General Manger

FLSA Status : Non-Exempt

Certifications and licenses : CPR, First Aid and AED certification preferred. Compensation : $14.00 - $16.00 per hour

Compensation : $14.00 - $16.00 per hour

Last updated : 2024-04-23