Customer Service Representative (Flooring Sales Company)

Company Overview: Join our dynamic team at ALKS & Associates, Inc, a leading provider of high-quality flooring solutions for commercial customers. With a dedication to exceptional customer service, we have established ourselves as a trusted name in the industry. As we continue to grow, we are seeking a passionate and customer-focused individual to join us as a Customer Service Representative.

Position: Customer Service Representative

Location: Washington, DC

Responsibilities:

• Serve as the primary point of contact for customers, providing prompt and courteous assistance via phone, email, and in-person interactions.
• Assist customers with product inquiries, pricing information, and order processing, ensuring accuracy and satisfaction throughout the sales process.
• Collaborate closely with sales representatives to coordinate product delivery, scheduling, and service appointments.
• Resolve customer complaints and concerns in a professional and timely manner, striving to exceed expectations and maintain positive relationships.
• Keep accurate records of customer interactions and transactions using Excel.
• Contribute to a positive work environment by fostering teamwork, communication, and a commitment to excellence in customer service.

Qualifications:

• Previous experience in customer service, sales support, or related fields preferred.
• Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
• Strong attention to detail and organizational abilities, capable of managing multiple tasks and priorities effectively.
• Proficiency in basic computer applications, including Microsoft Office Suite, QuickBooks knowledge a plus.
• Knowledge of flooring products and industry trends is a plus, but not required – we are willing to provide training for the right candidate.
• A passion for helping others and a dedication to delivering exceptional customer experiences.

Benefits:

• Competitive salary commensurate with experience and ability
• Health insurance coverage
• Paid time off and holiday pay
• Opportunities for professional development and advancement within the company
• A supportive and inclusive work environment with a focus on teamwork and collaboration

How to Apply: If you are enthusiastic about providing outstanding customer service and thrive in a fast-paced, team-oriented environment, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and interest in the position to Dan Epstein at depstein@alks.com.

At ALKS, we believe that our employees are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can succeed. Join us in helping our customers achieve their flooring goals with confidence and satisfaction!

ALKS & Associates, Inc

3233 K Street, NW

Washington, DC 20007

202-333-8184

https://www.alks.com

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 10 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Washington, DC 20007 (Preferred)

Ability to Relocate:

• Washington, DC 20007: Relocate before starting work (Preferred)

Work Location: In person