Compensation: BR $16/hr on W2!

Job Description:

Must-Have:

· Microsoft Skills

· Proficiency in Excel.

Job Description :

· Aids CPS Energy customers with information regarding customer accounts.

· Processes orders to satisfy customer requests, researches billing-related issues, assesses charges for service connections, and works emergency Call Duty.

· Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric, and non-commodity accounts, products, services, and collection activities.

Tasks and Responsibilities:

· Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.

· Checks to ensure that appropriate steps are taken to resolve customers' concerns.

· Arrange for billing.

· Refers unresolved customer grievances to designated departments for further investigation.

· Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.

· Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.

· Analyzes information and evaluates results to choose the best solution to solve problems.

· Review accounts for historical transactions.

· Obtains and examines all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

· Performs other duties as assigned.

Minimum Qualifications:

· High School diploma or GED.

· Proficient knowledge of the online billing system using SAP.

· Proficient communication with both internal and external customers through telephone and/or walk-in office.

· Assist customers and complete work assignments with minimal oversight or supervision.

Preferred Qualifications:

· Bilingual.

· Proficiency in MS Word, Excel, PowerPoint, and Outlook.

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/