The Accounts Receivable Deduction Specialist is responsible for managing deductions and disputes on customer accounts. This role requires strong attention to detail, analytical skills, and the ability to effectively communicate and resolve deduction issues with internal and external stakeholders. The Accounts Receivable Deduction Specialist plays a key role in optimizing cash flow, maintaining accurate financial records, and fostering positive customer relationships.

ROLES & RESPONSIBILITIES:

1. Deduction Management:

• Review and analyze customer deductions to understand the root cause and verify their validity.
• Work closely with internal teams, such as Sales, Customer Service, and Operations, to gather information and resolve deduction discrepancies.
• Investigate and identify trends and recurring deduction issues and provide recommendations for process improvements to reduce future deductions.
• Maintain accurate and up-to-date records of deductions and related documentation.

2. Deduction Dispute Resolution:

• Engage with customers to address and resolve deduction disputes in a timely and professional manner.
• Analyze customer contracts, sales agreements, and pricing terms to evaluate their impact on deductions.
• Collaborate with cross-functional teams, including Sales and Finance, to provide necessary documentation and information to support dispute resolution efforts.
• Negotiate fair and accurate resolutions with customers to minimize financial impact and maintain positive customer relationships.

3. Cash Flow Optimization:

• Work closely with the Accounts Receivable team to proactively identify and resolve deductions to optimize cash flow.
• Develop strategies to expedite the resolution of deductions and improve collection processes to ensure timely receivables.

4. Reporting and Analysis:

• Utilize accounting software and tools to compile and analyze deduction data.
• Prepare reports and present findings on deduction trends, recovery rates, and outstanding balances.
• Monitor key performance indicators (KPIs) and take appropriate actions to improve deduction recovery rates and reduce outstanding balances.

5. Process Improvement:

• Identify areas for process improvement within the deduction management process.
• Collaborate with cross-functional teams to implement process enhancements and automation to streamline deduction resolution and recovery processes.
• Continuously review and update internal deduction management policies and procedures to ensure compliance and efficiency.

6. Order Management:

• Cross-train in order management to understand the handling of the order process from order receipt through delivery.
• Willingness to work as a backup during staff leave or high-volume sales periods.

QUALIFICATIONS:

• Associate's degree in accounting, Finance, Business Administration, or related field (equivalent experience may be considered).
• Proven experience as an Accounts Receivable Deduction Specialist or similar role.
• Strong knowledge of accounting principles, accounts receivable processes, and deduction management.
• Proficiency in using accounting software and tools (e.g., ERP systems such as SAP or Oracle) and Microsoft Excel.
• Excellent analytical and problem-solving skills, with the ability to identify patterns, root causes of deductions, and recommend solutions.
• Strong attention to detail and ability to work with large amounts of data.
• Excellent communication and negotiation skills, with the ability to effectively communicate with internal teams and external customers.
• Ability to prioritize and manage multiple tasks with competing deadlines.
• Strong organizational skills and ability to work independently.
• Familiarity with customer contracts, sales agreements, and pricing terms is a plus.
• Knowledge of dispute resolution processes and negotiation skills is a plus.
• Familiarity with process improvement methodologies (e.g., Lean Six Sigma) is a plus.

ADDITIONAL SKILLS:

• Conversational Spanish
• ERP Experience (SAP, Oracle, MS Dynamics, JD Edwards)
• Online reporting and analytics, customer portals (Retail Link Wal-Mart, M6 Kroger, HEB, etc.)

This position offers an opportunity to work in a dynamic environment, collaborating with cross-functional teams to resolve deductions, optimize cash flow, and improve the overall accounts receivable process. The Accounts Receivable Deduction Specialist plays a critical role in ensuring accurate financial reporting, maintaining positive customer relationships, and supporting the organization's financial goals.

Job Type: Full-time

Pay: From $20.50 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: In person