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At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As a Strategic Customer Success Manager at Airtable, you will work closely with our top enterprise customers, including many Fortune 100 companies. We are looking for individuals with extensive experience in partnering with large, complex enterprise customers. Individuals with backgrounds in management consulting or value consulting are especially welcome to apply.
In this role, you will be helping our largest customers effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they work. Our high-touch customer success managers focus on building and maintaining relationships with critical customer stakeholders. Through this partnership, CSMs focus especially on understanding customers' core strategic objectives and documenting the differentiated value they realize through their investments in Airtable.
At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. What our customers build with Airtable is much more than the sum of its parts and no team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.
As a Strategic Customer Success Manager, you'll be the point person responsible for a portfolio of our largest customers.
Your key responsibilities will include:
To excel in this role, you should possess the following qualifications:
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
Full Time
Telecommunications
$154k-204k (estimate)
02/16/2024
07/08/2024
airtable.com
SAN FRANCISCO, CA
200 - 500
2013
Private
HOWARD LIU
$10M - $50M
Telecommunications
Airtable is a California-based no-code relational database company that provides cloud collaboration engagement solutions for small and medium-sized enterprises.
The following is the career advancement route for Customer Success Manager, Strategic Accounts positions, which can be used as a reference in future career path planning. As a Customer Success Manager, Strategic Accounts, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager, Strategic Accounts. You can explore the career advancement for a Customer Success Manager, Strategic Accounts below and select your interested title to get hiring information.