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Customer Service Technician
Agiliti Des Moines, IA
$48k-64k (estimate)
Full Time | Skilled Nursing Services & Residential Care 10 Months Ago
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Agiliti is Hiring a Customer Service Technician Near Des Moines, IA

Job Description:

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90 local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

  • Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
  • Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
  • Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

  • Be 21 years of age or older, with high school diploma or equivalent.
  • Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
  • Have customer service experience. Prior work experience in hospital setting is helpful.
  • Have basic computer skills.
  • Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
  • Be able to lift and/or push up to 75 pounds.
  • Be able to stand and walk for long periods of time.
  • Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

What Skills You Will Use in This Role

Adaptability, Computer Literacy, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Communication, Self-Starter, Teamwork, Working Independently, Written Communication

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location:Des Moines DistrictAdditional Locations (if applicable):Job Title:Customer Service Technician ICompany:

Agiliti

Location City:UrbandaleLocation State:Iowa
We are proud to be an EEO/AA Employer/Vet/Disabled. We maintain a drug-free workplace and perform pre-employment background and drug testing.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Skilled Nursing Services & Residential Care

SALARY

$48k-64k (estimate)

POST DATE

07/07/2023

EXPIRATION DATE

05/09/2024

WEBSITE

agilitihealth.com

HEADQUARTERS

ITHACA, NY

SIZE

3,000 - 7,500

FOUNDED

1939

TYPE

Public

REVENUE

$500M - $1B

INDUSTRY

Skilled Nursing Services & Residential Care

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Agiliti is a medical equipment management company that offers clinical engineering, onsite management and equipment rental services.

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The following is the career advancement route for Customer Service Technician positions, which can be used as a reference in future career path planning. As a Customer Service Technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technician. You can explore the career advancement for a Customer Service Technician below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Have a clear escalation pathway.

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Creating the bond and the trust.

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Define customer service responsibilities.

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Establish continuous communication with other departments.

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Step 3: View the best colleges and universities for Customer Service Technician.

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