Customer Service Representative

1803 Hull Ave, Des Moines, IA 50313, USA Req #2008 Thursday, May 9, 2024

PURPOSE OF ROLE :

The purpose of the Customer Account Representative(CAR) is to partner with outside sales to manage daily activities of their assigned customer accounts.

The CAR serves as the point of contact for customers’ requests and transactions, and coordinates the fulfillment of shipping orders through Channel Prime Alliance’s infrastructure.

The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating within Channel Prime Alliance (CPA) guidelines and procedures.

The goal is to maintain current customer relationships and support the sales force.

ESSENTIAL FUNCTIONS :

The Customer Account Representative will be the point of contact for his / her assigned outside Sales Representatives and corresponding customer portfolio.

Primary responsibilities include :

• Processes the customers’ purchase orders and all related requests
• Ensures the transaction meets shipment deadlines
• Provides proper documentation and certifications related to the transactions
• Maintains all customer specific information within operating system
• Coordinates order flow across multiple departments within CPA
• Follows set guidelines in submitting accurate and complete requests / paperwork to other departments by appropriate deadlines
• Works in conjunction with the Sales Representative to maintain customer pricing quotes so that customers are invoiced correctly at time of shipment to avoid post billing sales order adjustments
• Communicates order status to customers, including backorder information, blanket order status, and future order confirmations
• Ensures new purchase orders and blanket orders from customers align with CPA policy, and take action to resolve discrepancies between the customer request and CPA policy
• Monitors and enforces existing orders per the terms of the agreement between CPA and the customers
• Contributes to the groups success by assisting with coverage during absences
• Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information
• All other duties as assigned.

KNOWLEDGE / QUALIFICATONS / SKILLS / EXPERIENCE

• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office : specifically Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications
• Willingness to adapt in an evolving environment
• Ability to maintain high level of organization and prioritization
• Strong analytical skills
• Innate sense of urgency that provides proactive and consistent work
• Bachelor’s degree or equivalent work experience required
• Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
• Capacity to produce a large quantity of error free work in a timely fashion
• Experience in distribution and supply chain preferred
• Bilingual (English / Spanish) preferred
• Applicants must be authorized to work in the U.S.

Work Environment / Conditions :

The work environment / conditions described herein are representative of those that an incumbent may experience, and therefore must be adapted to.

• Must be comfortable working in a shared space, with constant noise, with / or with our the use of a private office.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or with out notice.

Physical Requirements / Demands :

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
• While performing the duties of this job, the incumbent is regularly required to communicate verbally, read and comprehend information, type on a consistent and daily basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means f transportation which require sitting, waiting, and standing for long and short periods of time.

Notice To Applicant :

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions with our regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status.

We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

NOTICE TO APPLICANTS :

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status.

We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

Other details

• Pay Type Hourly

Last updated : 2024-05-12