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AMERICAN DRAPERY BLIND & CARPET INC. dba AFB Floors
POSITION SPECIFICATIONS: Field Customer Service
REPORTS TO: Director of OperationsSUPERVISES: N/A
About AFB Floors: We are a leading provider of flooring to the multifamily and commercial industries. It is our belief that the best way to deliver exceptional service and value to our clients is to take great care of our team Our culture is founded on our ICARE values of:
Basic Functions: A Field Customer Service is a position responsible for supporting customers outside of traditional office settings, typically in the field or on-site. The primary duties involve resolving customer inquiries, addressing concerns with subcontractor work pre & post job, ensuring client satisfaction with the entire flooring service process. Field Customer Service is the intermediary between the subcontractor, the property/maintenance representative and AFB. This role often involves traveling to customer locations, conducting on-site troubleshooting, taking pictures of work before and after the job, delivering shorts or other job materials to the contractor, and providing support/communication of all customer service issues. Field Customer Service plays a crucial role in maintaining positive customer relationships and promoting brand loyalty through their direct interactions with clients, sub-contractors, and AFB in various environments.
Specific Duties and Responsibilities:
Qualifications:
Core Competencies:
Preferred but not required:
Working Conditions:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. AFB Floors believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.
Full Time
Durable Manufacturing
$63k-78k (estimate)
03/04/2024
05/18/2024
afbfloors.com
RENTON, WA
100 - 200
1962
DONALD RICHMOND
$10M - $50M
Durable Manufacturing
The region's leading supplier of flooring to multifamily & commercial owners, managers, and developers. Our mission is to create exceptional spaces together: with our clients, their clients, and our team. We accomplish this by following our ICARE values everyday: leading with Intention, creating through Collaboration, acting with Appreciation, embracing our Responsibility, and excelling through Engagement. #ICAREeveryday.