Join Our Team

NiteHawk Sweepers is seeking a Customer Service Supervisor to join our Parts and Service team. The Customer Service Supervisor oversees a small team providing technical support and parts assistance to owners and operators of NiteHawk equipment across the country. This key position is responsible for supporting customers with a variety of technical needs, processing orders efficiently and accurately, educating customers on proper equipment maintenance, and driving parts sales.

Please visit www.alamo-group.com/careers to apply.

Essential Functions of the Job:

* Provide prompt and courteous technical customer service primarily by phone; occasional text, in person and/or email communication depending on customer needs.

* Develop knowledge of all former and current product offerings.

* Demonstrate proficiency in all aspects of order entry, utilizing systems such as MRP software, Salesforce, Paypal and UPS.com.

* Clearly communicate with customers on pricing, warranty, discounts, and product specifications.

* Prioritize product sales and shipments based on customer and business demands.

* Collaborate with other departments to resolve customer issues.

* Assist with development of new programs, products and procedures to improve customer support and increase sales.

* Manage and update parts web store.

* During high demand, assist with pulling and shipping of parts orders.

* Performs pre-destination inspections (PDIs).

* Focus, communicate, encourage and contribute to safety in all aspects of the job.

* Perform other duties as required.

Knowledge, Skills and Abilities (KSA's):

* Excellent written and verbal communication skills

* Commitment to solving customer problems

* Proficiency with computers; ability to learn and operate fluently in ERP and CRM systems

* Mechanically-inclined; able to interpret documents such as operating instructions and manuals

* Self starter; able to manage own time and prioritize projects

Education and Experience:

* High school diploma or GED Certificate required

* 1 year experience in sales or customer service required

* 1 year experience in automotive or related industry required

* Forklift experience preferred

Working Conditions:

Work performed in and around an equipment manufacturing / production environment. Primary role is performed via computer and phone with customers. Occasional shop floor time may require lifting of small parts and/or assembling parts to fulfill orders during high demand times.

Notes:

The above information is intended to describe the general nature and level of work being performed by employees within this classification. It is not intended to be construed as a comprehensive list of all duties, responsibilities and qualifications of employees so classified.