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SUMMARY
The Technical Services Account Manager (TSAM) will serve as a consultant and subject matter expert for our enterprise professional Customers and regional Professional Sales teams, providing differentiated Automotive Business SOLUTIONS (ABS) leveraged throughout the entire Customer Life Cycle. These SOLUTIONS include, but are not limited to, TECHNET Professional, eServices, eCommerce, and CARQUEST Technical Institute (CTI)/WORLDPAC Technical Institute (WTI).
Using this consultative approach, the TSAM will work collaboratively with the regional Professional Sales team to analyze regional markets and develop strategies that accelerate growth of our Automotive Business Solutions to gain market share. Together, the TSAM and regional Professional Sales team will analyze, diagnose, develop, and propose SOLUTIONS with a differentiated value proposition for professional Customer business challenges. These SOLUTIONS will serve to retain and grow existing Customer business and gain share from competitively held accounts.
The TSAM will play a critical role in leading the execution and activation of the TECHNET Professional, eServices, eCommerce, and CTI/WTI programs, their strategies, sales, and results at the region level. They are accountable for meeting or exceeding sales and membership targets for their respective region, but also project management and providing the needed support for each of the respective programs.
This position will utilize strong cross-functional, collaborative relationships with internal business partners to fully leverage their offerings and create a truly innovative value proposition and optimum Customer Experience. They will work closely with each supporting program department at the Customer Support Center (CSC) and work collaboratively with Professional Marketing to provide feedback and insights to ensure that SOLUTIONS and programs continue to meet or exceed the needs of current and future Customers.
The TEAM has an authentic passion for the professional Customer, leveraging the full complement of our SOLUTIONS with a strategic and innovative approach to our business.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
SELLING
ACTIVATING AND ENGAGING
EDUCATING
GENERAL
QUALIFICATIONS
EDUCATION and/or EXPERIENCE
A Bachelor of Science degree, and 5-8 years of sales and customer facing experience and/or training, or equivalent combination of education and experience.
SUPERVISORY RESPONSBILITIES
Indirectly lead and coach internal selling professionals to drive performance.
CERTIFICATES, LICENSES, REGISTRATIONS
Possess a valid driver’s license and meet the company’s MVR requirements.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class
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Full Time
Retail
$98k-133k (estimate)
03/13/2024
04/22/2024
shop.advanceautoparts.com
DELRAY BEACH, FL
>50,000
1932
Public
DAVE WILLINS
$10B - $50B
Retail
Advance Auto Parts is a retailer of automotive replacement parts and accessories in the United States
The following is the career advancement route for Technical Services Account Manager positions, which can be used as a reference in future career path planning. As a Technical Services Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Services Account Manager. You can explore the career advancement for a Technical Services Account Manager below and select your interested title to get hiring information.