Description

This position consists of inbound and outbound calls regarding medical policies with policyholders and providers.

Also includes verifying and explaining health insurance benefits with different types of supplemental health plans and describe exclusions and non-covered treatment.

Assisting customers with locating in-network providers to obtain the best possible benefit for their insurance policy.

Miscellaneous clerical duties are required as part of the roles and responsibilities of this position.

Qualifications :

Strong customer service skills are a must.

Able to multi-task while taking inbound calls.

Be able to meet metrics assigned to this position regarding abandonment rates, talk time and speed of answer for inbound calls.

Knowledge in medical terminology is required.

Health claims and prior customer service is preferred by not required.

Strong computer skills with a typing speed of 50 WPM

Able to work with little supervision.

Knowledge of Google applications is a plus (Gmail, Google Docs, Google Excel)

Health Insurance

Eligible at time of hire

New employees will be activated in our Workday platform between your hire date and your first pay date. You have 30 days from your date of hire to enroll in benefits.

This is your Initial Enrollment Window.

Medical

Telehealth

Dental

Vision

Accident

Critical Illness

Flexible Spending Account

Health Savings Account

Disability (Company Paid)

Long Term Disability (Company Paid)

Basic Term Life and AD&D (Company Paid)

Employee Assistance Program

Pet Insurance

401K (Principal) enrollment

Company matches 50% up to 6% employee contribution.

Paid Time Off (PTO)

Flexible Vacation Policy (FVP)

FVP does not limit vacation time.

FVP must be appropriate and reasonable.

Must provide a minimum of 2 weeks’ notice for a request of 5 consecutive days.

Must provide a minimum of 30 days’ notice for requests of more than 5 days.

You can flex time up to 4 hours per week and those 4 hours must be made up during the same work week.

Holidays

New Year’s Day

Martin Luther King Day

Friday before Memorial Day

Memorial Day

Independence Day

Friday before Labor Day

Labor Day

Thanksgiving

Day after Thanksgiving

Christmas Eve

Christmas Day

LI-TB1

Last updated : 2024-03-26