Job Description :

Shift : Mon - Fri (8am-5pm)

Summary :

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.

This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers.

In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Duties & Responsibilities :

• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and / or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues / concerns related to their health
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
• Becoming educated in qualifications of multiple insurances to ensure clean order intake

Job Requirements :

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team.

You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.

It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

• High School Diploma or GED, some college, preferred
• Minimum 1 year of Customer Service
• Ability to convey a positive and professional image to customers and employees
• Maintain composure in high-pressure situations

Capable of following an issue through to its conclusion

Last updated : 2024-03-24