Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)
Efficiently creates & communicates offers within CRM/ERP (SAP)
Efficiently processes orders (within CRM/ERP) as well returns/warranties
Enters customer information into CRM and process customer account set up with shared service center
Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests
Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner
Balances open tasks with other customer support priorities within the team or department when known
Other Part Sales department tasks and assignments as directed by department manager
Desired working hours: 8:30AM until 5:00PM.3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers
Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately
Ability to read & correctly interpret customer requests
Experience working with OEM factories and industrial suppliers is desirable
Ability to type in part numbers efficiently into software order entry screens.
Able to multi-task and work under pressure in a service environment.
Self-motivated and highly organized. Must be able to work independently and as part of a team.
Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day.
Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software

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