Our Ideal Receptionist

Do you enjoy providing exceptional customer support and service at the front desk? Can communicate well with people regardless of their position in a work environment?

Want to work for a company that has a strong mission of helping children with special needs?

Interested?

If this sounds like you, please apply today!

Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services.

Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team.

Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

Job Summary :

We are looking for a highly organized and detail oriented Front Desk Receptionist to join our growing team. The receptionist will deliver exceptional customer service assistance and serve as a point of contact for front desk coverage, incoming phone calls, incoming and outgoing mail and faxes in our Forest Hills office.

Essential Duties and Responsibilities :

• Greets, welcomes, and directs visitors
• Manages high volume of phone calls and routes to appropriate parties
• Distributes incoming mail, faxes, and deliveries to appropriate department / staff
• Uses postage machine to stamp outgoing mail
• Manages live chat website inquiry
• Files provider workshop certificates in their database file
• Organizes and distributes testing materials as needed
• Assists Office Manager with processing of NYEIS Notifications
• Manages the lobby area and keeps it organized and clean
• Maintains appearance and cleanliness of the office (kitchen, reception area, conference rooms, etc.)
• Communicates any known office related issues to the Office Manager to ensure they are resolved in a timely fashion
• Maintains health-related procedures, such as daily cleaning, scanning of cleaning logs, managing of PPE stock, etc.
• Four holidays per year will be responsible for answering phones from home (Juneteenth, July 4th, Memorial Day and Labor Day) and on early dismissal days covering the front desk operations until the end of business day
• Other duties as assigned by supervisor.

Our Mission :

At Achieve Beyond : We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities.

We are always striving for continuous improvement by setting goals and measuring performance. It is the reason we will succeed together.

Education or Work Experience Requirements :

• Bilingual Spanish required
• Bachelor’s degree preferred
• Excellent customer service skills
• Friendly, positive communicator via in person, email, phone, or webchat.
• Proficient in Microsoft Outlook, Word
• Strong multi-tasker who has at least one year of prior office experience
• No task is too big or too small.
• A team player who is detail oriented and goal driven.

Physical Requirements of the Role :

• Occasionally ascends / descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
• Occasionally moving and / or lifting objects at work weighing up to 20 pounds such as files or copy paper.
• Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer / electronic device.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Benefits Include :

• Comprehensive medical, dental, and vision coverage, and 401 with employer match
• Short- and long-term disability coverage as well as life, flex spending, and commuter benefits
• Paid time off, sick time, and holiday pay
• Various Employee Discounts on Entertainment and Equipment
• Educational reimbursement and referral bonuses
• Structured initial training.
• Monthly administrative events and so much more!
• Compensation : $19-$20 per hour

Last updated : 2024-03-09