Job Details : Skills

Skills

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Education / Persona Degree Type Major / Certification Required Preferred High School Diploma N / A

Job Description & Requirements Job Type : Recruited Resource Number of Positions : System Location : ADT-US Created Date : / / Job Title : Customer Service Representative I (I / O) - ADT CWR Type : W- Reason : New Position

Qualifications : THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market. PLEASE SUBMIT YOUR TOP CANDIDATES ONLY!!!Call center experience preferred.

Excellent communication skills. Basic knowledge of computer applications.Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

Availability to work a schedule that ends no later than pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.

Candidates are required to provide their own equipment for this role.All Candidates must have : Internet Service (cannot connect via WIFI)Core i with GB of RAMCandidate must have a minimum of mbps upload and mbps download.

Run internet speed test at Candidate must have a minimum of Windows on computer.Must have modem connection - Must be hardwired to your computer via ethernet cable.

Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.

Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls) Responsibilities : Call coordinator - will answer phones from potential and existing ADT customers;

ask specific questions to determine need and then transfer to the appropriate dept. All Candidates must have : Internet Service (cannot connect via WIFI)Candidate must have a minimum of mbps upload and mbps download.

Personal Home computer, and headset that will allow agent to answer calls required. Must have USB headset that is Avaya compatible for incoming customer interactions.

Extra monitor is preferred but not required.Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls) Comments / Special Instructions Attached Documentation : No record(s) found.

Requestor & Work Location Requested by : N / A Alternate : N / A Report To : N / A Phone : N / A Ext. : N / A Travel Required : How Much Travel?

Report To Manager's Office Address USA Kernan Boulevard South, Jacksonville, FL United States Start Date : / / Work Days : Sun Mon Tue Wed Thu Fri Sat End Date : / / Start Time : : PM Total Reg Hours : End Time : : PM Overtime Required : Lunch Time : Minutes Exempt : Open Bid :

Last updated : 2024-03-08