Position Summary: Provide Uncompromising and outstanding customer satisfaction as reported from client communications.

Goals

· Build Strong Client Relationships

· Achieve retention rates of 80% and higher for contracts

· Upsell 40% of their book.

· Close 60%-70% of appointments

· Exceeds client expectations on turnover time.

Primary Duties

· Primary Client Contact of assigned accounts and service agreements

· Meets or exceeds site visit requirement’s

· Cross sells and up-sells thru pro-active efforts

· Provides accurate estimates

· Achieve minimum sales requirement’s

· Quickly and effectively solves clients problems

· Promotes a positive work environment

· Participates and helps staff work functions

· Works closely with office staff to ensure smooth running of administrative functions on accounts

· Assists Department and General Manager with implementation of a safe, productive, and profitable work environment

· Assists with training and equipment information

· Follow and enforce company policy

· Be on the lookout for procedural improvements

· Daily Truck inspections done on the spray trucks

Job requirements

· Ability to read contracts and sales to residential customers

· Ability to quote maintance contracts in a manner profitable to A Plus

· Have a valid DL and be able to operate large trucks, equipment, and trailers as needed

· Have good communication skills

· Be able to troubleshoot issues as they arise and evaluate priorities of job routines

Job Environment / Physical Requirements

Outdoor temperature conditions typical of Iowa through winter, spring, summer, and fall

Outdoor exposure to conditions ranging from the sun, heat, wind, cold, snow, rain, etc

Work in a office setting with a computer and reports with no mistakes