108 Customer Account Manager Jobs in Des Moines, IA
Advance Auto Parts is Hiring a Customer Account Manager Near Des Moines, IA
- What is a Customer Account Manager (CAM)?
- At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.
- Key Duties and Responsibilities
- Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
- Implement new Commercial Sales programs, as well as support current programs
- Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.
- Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
- Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
- Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
- Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
- Essential Job Skills Necessary for Success as a CAM
- Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
- Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
- Working knowledge of automotive systems and traditional automotive aftermarket
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Think strategically, analyze issues and options, and effectively manage and facilitate change
- Ability to work an assortment of days, evenings, and weekends as needed
- Ability to travel overnight occasionally
- Prior Experiences that Set a CAM up for Success
- Proven sales track record with 3-5 years related selling experience.
- Education
- High School diploma or general education degree (GED)
- Associate’s degree or equivalent from a two-year college or technical school preferred
- Certificates, Licenses, Registrations
- Must have a valid driver's license and be fleet safety certified.
- ASE certification preferred, but not required
- Physical Demands
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100
- pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work Environment
- The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
- Position is eligible for sales commission based on individual or store performance.
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, provincial or local protected class.
Job Summary
Full Time
$100k-138k (estimate)
04/27/2024
05/16/2024
shop.advanceautoparts.com
DELRAY BEACH, FL
>50,000
1932
Public
DAVE WILLINS
$10B - $50B
Retail
Related Companies
About Advance Auto Parts
Advance Auto Parts is a retailer of automotive replacement parts and accessories in the United States
The following is the career advancement route for Customer Account Manager positions, which can be used as a reference in future career path planning. As a Customer Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Manager. You can explore the career advancement for a Customer Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Manager job description and responsibilities
A good Account Manager must be customer focused to build trust with customers.
01/24/2022: Baton Rouge, LA
Manage the collections process while acting as a customer counselor by discussing benefits of timely lease agreement renewal payments.
01/17/2022: Tuscaloosa, AL
Providing technical support to customers before and after-sales.
02/18/2022: La Crosse, WI
Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.
03/10/2022: Huntington, WV
The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.
02/14/2022: Rochester, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Manager jobs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
02/02/2022: Rock Hill, SC
Schedules customer meetings and travels to customer locations as required.
02/11/2022: Lowell, MA
Think about the skills needed to handle an angry customer.
02/09/2022: Biloxi, MS
Establish a dynamic team, and restructure as appropriate.
02/10/2022: Albany, NY
Upsells should align with customer goals.
01/04/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Account Manager.
