We are seeking Customer Service Representatives to join our team!

Schedules available:
8:30 am-5 pm schedule
11:30 am-8 pm schedule

Bilingual and Sales experience are a plus but not mandatory

Call Center Representative Responsibilities.

• Processing Inbound and outbound customer calls and member orders
• Liaison with the company's Delivery Care Agents, along with customers, agencies, and Case Managers
• Understanding and striving to meet or exceed outlined metrics while providing excellent customer service
• Driving customer satisfaction through voice, chat, and/or email communications
• Data Entry of customer orders into company ERP and other programs

Qualifications:

• 18 years of age & a minimum of a high school diploma
• Must be able to pass a criminal background check and drug screening
• Basic knowledge of Microsoft Office to include Word and Excel
• Ability to organize and manage multiple priorities
• Strong customer orientation and focus
• Strong and accurate data entry
• Good verbal and written communication skills
• Ability to work in a fast-paced environment

Job Types: Full-time, Contract, Temporary

Pay: $16.75 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Commute:

• Saint Petersburg, FL 33716 (Preferred)

Work Location: In person