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2020 Companies
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Customer service representative
2020 Companies Kalamazoo, MI
$36k-46k (estimate)
Full Time | Business Services 1 Month Ago
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2020 Companies is Hiring a Customer service representative Near Kalamazoo, MI

Description

Sell products and services in a retail store, kiosk, and / or event environments

Maintain professional interaction with both customers and fellow employees

Courteously welcome customers and offer assistance

Direct customers by escorting them to displays; assess needs and suggests products to fit those needs

Advise customers by providing information on products and services

Help customers make selections by building customer confidence

Accurately document and report sales

Contribute to team effort by accomplishing related results as needed

Responsible for accurately tracking and communicating all activity to Retail Operations

Ensure work station / kiosk is clean, well-organized, functional and presentable at all times

Responsible for submitting all paperwork completely and accurately

Performance Measurements :

Regular and prompt attendance

Meet established monthly / weekly sales quota / goals

Customer / client satisfaction based on rejection percentage and substantiated complaints

Qualifications :

High school diploma or equivalent required

Six (6) months prior sales, retail, telecom or marketing experience

Demonstrated knowledge of products and services

Excellent communications, presentation, interpersonal and problem-solving skills

Impeccable integrity and commitment to customer satisfaction

Ability to multi-task in a fast-paced, team environment

Must be available to work evenings, weekends and holidays as needed

Ability to maintain customer confidentiality

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.

We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Last updated : 2024-02-28

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$36k-46k (estimate)

POST DATE

03/02/2024

EXPIRATION DATE

04/12/2024

WEBSITE

2020companies.com

HEADQUARTERS

FORT WORTH, TX

SIZE

100 - 200

FOUNDED

2015

TYPE

Private

CEO

STEVE ZINK

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About 2020 Companies

2020 specializes in providing sales, marketing, merchandising and training solutions.

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The job skills required for Customer service representative include Problem Solving, Commitment, Products and Services, Customer Satisfaction, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.

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