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136 Customer Service Manager Jobs in Kalamazoo, MI

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D&W Fresh Market
Kalamazoo, MI | Full Time
$59k-77k (estimate)
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Kalamazoo, MI | Full Time
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Edwards Garment
Kalamazoo, MI | Full Time
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Innovative Client Connections
Kalamazoo, MI | Full Time
$86k-111k (estimate)
1 Month Ago
Century Complete
Kalamazoo, MI | Full Time
$77k-100k (estimate)
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Bean Enterprises
Kalamazoo, MI | Full Time
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Kalamazoo, MI | Full Time
$35k-44k (estimate)
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Kalamazoo, MI | Full Time
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Kalamazoo, MI | Other
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Kalamazoo, MI | Full Time
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Kalamazoo, MI | Full Time | Part Time
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Kalamazoo, MI | Full Time
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Kalamazoo, MI | Full Time
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Michigan Credit Union League
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$32k-40k (estimate)
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Kalamazoo, MI | Other
$36k-46k (estimate)
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Kalamazoo, MI | Full Time
$36k-46k (estimate)
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Family Dollar
Kalamazoo, MI | Full Time
$32k-41k (estimate)
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Speedway
Kalamazoo, MI | Full Time
$25k-32k (estimate)
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Burnham & Flower Agency Inc.
KALAMAZOO, MI | Full Time
$77k-102k (estimate)
11 Months Ago
Speedway
Kalamazoo, MI | Full Time
$26k-33k (estimate)
1 Month Ago
MyEyeDr.
Kalamazoo, MI | Full Time
$46k-60k (estimate)
11 Months Ago
Glass Doctor of Michigan
Kalamazoo, MI | Full Time
$45k-64k (estimate)
2 Months Ago
Customer Service Manager
$86k-111k (estimate)
Full Time | Business Services 1 Month Ago
Save

Innovative Client Connections is Hiring a Customer Service Manager Near Kalamazoo, MI

Company DescriptionICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.Job DescriptionOur Support. Your Success.Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!Our strong industry position creates a stable workplace where you can feel secure in your success.BenefitsAs a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!Paid trainingBase pay plus commissions and bonusesTravel opportunitiesHealth benefits at managementAdditional cash rewardsJob ResponsibilitiesYou will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.Other responsibilities of the Management Trainee position include:Greeting and assisting customers ascertaining with their wants and needsAnswering customer questions and inquiries regarding products and servicesSeeking out information and knowledge regarding new productsSetting and achieving personal goalsPresenting pricing, preparing contracts and processing transactionsPlacing orders and locating stockMaintaining knowledge of current promotions and policies regarding payment, exchanges and store securityParticipating in merchandising and product displaysQualificationsJob RequirementsAs a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!Other requirements of the Management Trainee role include:Experience as an Associate or Consultant in a sales or customer service environmentEnthusiasm for a career as a ManagerMust be coachable and hard-workingDesire to set and exceed goalsAbility to grasp new concepts and learn new skillsAbility to perform well while being a team playerComfortable working with clientele and ability to provide excellent customer serviceWilling to work non-traditional business hours including nights, weekends and holidaysAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$86k-111k (estimate)

POST DATE

03/14/2024

EXPIRATION DATE

05/12/2024

WEBSITE

innovativeclientconnections.com

HEADQUARTERS

Southfield, MI

SIZE

<25

INDUSTRY

Business Services

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The job skills required for Customer Service Manager include Customer Service, Commitment, Integrity, Business Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Manager job description and responsibilities

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

02/02/2022: San Antonio, TX

They develop and implement standards effective in sustaining the relationship between an organization and its clients.

02/12/2022: Monterey, CA

Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

01/27/2022: Muskegon, MI

Customer service managers oversee teams of customer service representatives.

04/16/2022: Clarksville, TN

Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

02/10/2022: Youngstown, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Manager jobs

They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

02/11/2022: Austin, TX

Customer service managers generally need a bachelor’s degree.

04/15/2022: Manchester, NH

Although certifications are not essential for this position, many customer service managers pursue optional credentials.

03/15/2022: Huntsville, AL

They should know how to set customer service goals, use CRM tools and build teams.

03/13/2022: Kennewick, WA

Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

04/16/2022: Detroit, MI

Step 3: View the best colleges and universities for Customer Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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