Description

Leadership:

Responsible for field team recruiting, hiring, training, performance, incentive program, and reviews. 

Manages field teams to execute projects.

Communicates with the Location Manager and Project Coordinators of all field activities.

Listens and communicates with customers and referrals to ensure excellent customer care and service. 

Production:

Analyzes all project information to schedule and plan for proper team assignments and efficient production.

Assures production metrics are met.

Follows through with content mitigation, cleaning, and storage. 

Identifies open issues, follows through with resolutions, and manages damage costs. 

Performs project scope walks.

Responsible for all job documentation in Encircle and SerF.

Performs all other responsibilities assigned by management.

Financial:

Attaining gross margin expectations on every job.

Manages labor costs.

Manages operational supplies and fuel.

Education/Training:

Holds extensive knowledge of content restoration and company processes to communicate effectively with customers, team members, and referrals.

Can demonstrate company standards for content packing, wrapping, and loading to ensure they are executed to provide the utmost care for the content.

Attains the IICRC Contents Processing Certification.

Direct reports: 

2 to 3 Team Leads

1 to 2 Inventory Specialists

Field Techs

Reports to:

Location Manager