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Director of Information Technology (IT)
Job Overview
This position is primarily responsible for:
1. Lead, understand, and adapt all technical aspects of the business, overseeing functional operations and strategic decision-making as it relates to technology. Work closely and respectfully with other directors, including the CEO, CFO, COO, and program directors, to maintain existing technology systems, processes, and procedures, and develop long-term plans for changes, improvements, and developments that both support ongoing operations and create new efficiencies and growth opportunities.
2. Direct and manage all technology security (i.e., cybersecurity) for internal operations and employees and standards and guidance for programs, including achieving and maintaining industry best practices for nonprofit organizations and maximizing protection for business continuity and resources, and technology resources.
3. Build, develop, and maintain a broad network of nonprofit and business technology industry relationships, including technology-adjacent business contacts. Utilize a strong network of contacts to gain insight and knowledge of market trends, opportunities, observations of blind spots, and connections for current and future growth, service collaboration, or networking for the benefit of the organization.
4. Lead technology training and knowledge sharing for RFS staff. Plan, maintain, and develop a consistent and long-term schedule of new and informative training sessions that support existing RFS staff.
5. Management of the Information Technology (IT) Team be responsible for the supervision, management, and career development of the IT team. Provide daily management to the IT team and lead regular 1:1 meetings and team meetings. Be responsible for evaluating the performance and hiring of IT team members, creating workflow plans, maintaining team schedules, and future planning.
Essential Functions
The Director of IT directs technology elements that cross into all areas of Rincon Family Services’ (“RFS”) business operations and strategy. The Director of IT must maintain a keen understanding of internal technology procedures, practices, functions, and service delivery elements while at the same time gaining a broad
understanding of industry trends and best practices, including practices and services provided by competitors or other service providers delivering similar services.
Technology security (cybersecurity), protection, and, when necessary, recovery and response to security breaches, are important functions of the Director of IT role. The Director of IT should fully understand, develop, revise, and improve, and maintain a comprehensive technology security plan for RFS. The Director of IT should understand and be available to delegate, direct, and manage all aspects of technology security functions.
A person in this position will know they are successful in this position when program operations experience continual up-time (limited downtime), program delivery improves due to technology-related efficiencies, procedural improvements, and implementation of system changes, and when RFS staff report positive feedback regarding the delivery of technology solutions.
As this position serves as a leader of the IT Team, in addition to supervision functions, this position is expected to understand and meet the same essential functions as the other IT Team members, and as needed, fill in for these roles when staffing levels require such a move.
Technology Oversight
Industry Connections
Knowledge and Thought Leadership
Supervision functions
Full Time
$162k-204k (estimate)
04/22/2024
05/10/2024
rinconfamilyservices.org
CHICAGO, IL
25 - 50
1972
ROLANDO CORREA
$5M - $10M
Social & Legal Services
Rincon Family Services is a community-driven agency with a mission to promote quality of life by serving as a catalyst to advocate, educate and empower individuals and their families. Through our prevention, treatment and support programs, we believe in the power of offering compassion and care to inspire hope and transform lives. We have over 170 employees, nearly 2,000 clients, and reach over 10,000 people annually. We empower people to better themselves, so they might better their community. Founded in the West Town neighborhood in 1972, Rincon was one of the first Latino-focused substance ...
use treatment centers in Chicago. Since then, we have expanded to serve a larger community and provide a wide variety of services to people of all backgrounds. We strive to see all our clients not as people in need, but as valuable community members capable of overcoming challenges and helping others. The spectrum of our programs and services is offered as a continuum of care across the lifespan and include: Our Core Programs; - Counseling and Behavioral Health Services - Substance Use Prevention and Treatment - Senior Care Services - HIV/AIDS Education, Prevention and Support - Re-entry and Recidivism Reduction - Mandated Court Services - Traffic Safety programs - Supportive Housing - After-School Care for Youth
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