SUMMARY

The primary function of the Director of Services is to manage the entire hotel housekeeping/Laundry staff and their activities in order to maintain the hotel in a clean, sanitary, and orderly condition for the safety and security of our guests and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

· Maintains guest service as the driving philosophy of the operation

· Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

· Committed to making every guest is satisfied

· Meets or exceeds guest satisfaction measures

· Ensures hotel standards and services contribute to the delivery of consistent guest service

· Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Director of Services Duties

· Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.

· Work closely with other departments (Front desk, Engineering, Banquets etc…)

· Report to engineering/maintenance any and all problems needing repairs.

· Develop and Implement new programs as needed.

· Focus on GSTS (Special Emphasis on Priority and VIP guests).

· Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectation through the excellence program.

· Support the direct supervisors, the department through open door policy.

· Create a courteous friendly, professional, work environment through open line of communication.

· Ensure compliance with safety and sanitation standard.

· See that inspection program is consistently maintained through daily inspections.

· Ensure that all public areas are clean to standard through daily inspection.

· Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).

· Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).

· Inspect rooms daily, inspect all priority club arrival rooms, and inspect all in-house priority club rooms daily.

· Assign new hires to training R.A.

· Assist in inspecting all rooms daily

· Interview prospective employees.

· Keep daily attendance records.

· Daily staffing and assignment of sections with the assistance of the supervisors.

· Prepare shift schedule according to Hotel Occupancy and special functions.

· Follow and Enforce company standards and procedures.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with The Penn Stater Hotel & Conference Center, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with The Penn Stater Hotel & Conference Center standards and regulations to encourage safe and efficient hotel operations.
• Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
• Attend all meetings required and participate in M.O.D program.
• Other duties as required

SUPERVISORY RESPONSIBILITIES

Manages and directs staff including recruitment, selection and development to achieve Company goals and objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· A business degree or High school diploma is required.

· Must have at least 3 years experience in a supervisory/management capacity.

· Must be a team leader and a team player.

LANGUAGE AND MATHEMATICAL SKILLS

· Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

· Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed for an extended period of time
• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
• Proper lifting techniques required
• Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects

· Ability to use various EQP vacuum cleaners, buffers.

Job Type: Full-time

Pay: $52,000.00 - $56,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person