SUMMARY

The primary focus of the position is to service the individual needs of the guests in banquet dining and throughout the hotel by providing excellent professional and friendly customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Hotel Standards

Banquet Server Operations

• Job duties may include but not limited to any or all of the following depending on type of event you are assigned to work.
• Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).
• Assumes responsibility of the banquet department at all times.
• Ensures that maintenance, cleanliness, supplies and organization of all banquet storage areas are maintained.
• Inspects functions areas and correct issues immediately.
• Ensures good working relations with Catering, Sales, Culinary and other Banquet Team Members
• Provide attentive service, focusing on guests’ needs.
• Knowledge of complete menu and work stations prior to function.
• Knowledge of proper table settings.
• Ensure that proper service and etiquette is maintained at all times.
• Keeping the kitchen work areas clean at all times.
• Ensure Banquet facilities are safe and secure upon completion of shift
• Must adhere to the company employee handbook at all times.
• Approach all encounters with guests and team members in a friendly, service oriented manner.
• Guests must feel welcome, comfortable, and well attended to at all time.
• Handle complaints, arbitrate disputes and resolve grievances by working with guests to ensure satisfaction.
• Take initiative and get creative in resolving guest challenges and involve a supervisor when needed.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• State College, PA 16803: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person