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Level 2 Deskside Support Technician
Location Bronx, NY
Company Order Number 2722
# of openings 1
Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2722)
Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
CCS is looking for a Level 2 Deskside Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment, located in the Bronx.
The annual compensation for this role ranges from $40,000 - $50,000, based on experience and skillset.
RESPONSIBILITIES:
Provide hands-on technical support to all staff and administrators
Monitor and follow up calls in ticketing queue
Provide support for hardware/software issues in-person
Follow up to closed tickets to ensure customer satisfaction
Provide resolution and assistance to issues related to the network migration
Network access troubleshooting and repair including Wireless
Confirm printer access, shared storage access, application access
Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
Log and update all calls into Ticketing System
Perform other job-related duties as assigned
QUALIFICATIONS:
A certification
3-4 years experience in hardware and software support
Dell / Lenovo certifications
Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Strong knowledge of Windows operating systems: Windows 7 & 10
Ability to troubleshoot hardware and software problem
As this position involves work at the offices of an organization which requires all staff members to be vaccinated against COVID-19, you will need to provide proof of vaccination prior to employment.
Custom Computer Specialists Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our right people, right results philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
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Full Time
$58k-72k (estimate)
04/21/2024
05/08/2024
customonline.com
HAUPPAUGE, NY
200 - 500
1938
GREGORY G GALDI
$50M - $200M
Transportation
UNICOM, a division of Custom Computer Specialists, is an IT services consultancy that provides technology solutions to corporate, education, government, and healthcare clients throughout New England. We're a team of analysts, technology architects, developers, project managers, engineers and technicians working together across software and hardware disciplines.