Job Description

Summary: Responsible for technical and non-technical support to clients in an effort to facilitate their use of Benefits Administration.

Essential Duties and Responsibilities:

• Function as a primary point of contact during Implementation of new and existing benefit plans.
• Provide training on the Benefits system for clients
• Analyze clients’ benefit plans to ensure that existing systems, programs, policies, and procedures are in connection with clients’ setup within the APS system.
• Apply critical thinking and problem solving skills to troubleshoot and resolve benefit questions for clients.
• Research and resolve client issues in a timely manner, drawing resources from internal departments when necessary.
• Coordinate with clients to ensure a smooth open enrollment process by meeting client deadlines and expectations.
• Provide support to Account Managers/Support by utilizing technical knowledge and knowledge of plan compliance and structure.
• Responsible for setting up, maintaining and monitoring the exchange of client information with third party vendors. Current responsibilities include:
  • Configure client’s 401K data to facilitate the data transfer from APS to recordkeepers via a 3rd party. Works with internal and external stakeholders throughout the 401k integration implementation to effectively resolve 401K set up, data, and other file discrepancies.
  • Configure client’s company instance with vendor partners
• Tests and troubleshoots configurations, and offers resolution.
• Communicates effectively with clients, providers and third-party vendors to clarify client needs, third party and vendor requirements, and communicates throughout the implementation process to ensure a successful client launch.
• Communicates to client, third party and partner vendors the status and ability to meet target dates
• Drives various projects by using project management systems and problem-solving skills.
• Responsible for also working on special and internal projects as assigned.
• Provides weekly updates on implementation projects.
• Other responsibilities as needed or assigned.

Supervisory Responsibilities: NA

Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred:

• Bachelor’s degree in related fields preferred.
• 3 years experience in benefits administration and/or human resources preferred.

• Professional certifications such as FPC, PHR, SPHR, L&H preferred.
• Working knowledge of COBRA and ACA.
• Working knowledge of employee/employer benefit programs and benefits plan designs.
• Knowledge of various types of carriers/vendors and their import/export/reporting requirements preferred.
• Experience in payroll/benefits and systems support preferred.
• Strong client centric focus.
• Strong ability to manage multiple projects and tasks and meet deadlines.
• Excellent written and verbal communication skills.
• Strong planning and organizing skills and attention to details.
• Ability to work with people and work as part of a team.
• Must be able to work in an environment in which constant deadlines exist.
• Must be able to work the hours necessary to successfully perform in this position.
• Must understand all company guidelines, procedures, and workflow.

Company Description

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, your workforce partner.

At APS, we strive everyday to...

• Do the Right Thing
• Serve Others
• Be Our Best
• Find the Fun

Check APS out and see what we are about.

Benefits

APS offers a competitive compensation and benefits package which includes:

• Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
• Short Term Disability (short term disability paid at 100% by APS for employee)
• Long Term Disability
• Life Insurance
• 401(k) for Retirement (eligible after 30 days of employment; employer match/no vesting schedule)
• Paid time off (PTO)
• Holiday paid time off

About APS

APS Company Culture Highlights

• Winner of Comparably's Award for Best Leadership Teams 2022
• Winner of Comparably's Award for Best CEOs for Women 2022
• APS Payroll is ranked in the top 5% of companies for Leadership on Comparably
• APS Payroll is ranked in the top 10% of companies for Work Culture on Comparably.

Find out more on Comparably and our Company Website

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