Job Description

As we grow our business, we are searching for Client Support Representatives. This is a client facing position responsible for servicing and managing client accounts by interacting with clients to provide product, system and services support. This is a Shreveport based position not requiring travel.

We offer a competitive compensation and benefits package. See below for more details.

Essential Duties and Responsibilities

• Provide system and payroll processing support to clients by answering questions, offering guidance in processes for an intended outcome, evaluating system or set up issues and seeking solutions when possible; and when necessary, communicating the client’s needs to technical support to better serve the outcomes sought by the client.
• Provide information to clients as part of an education process of the APS payroll system, when possible.
• Contact clients to respond to inquiries or to notify them of results or any planned adjustments.
• Maintaining positive relationship with clients, and staying informed about the system processes, upgrades and new products available to better serve the client’s needs, and keeping client’s informed of the same.
• Maintaining assigned client accounts in accordance with established departmental policies and procedures.
• Keeping records of customer interactions or transactions, recording details of inquiries, issues, or comments, as well as actions taken
• Performs additional related duties as requested or assigned.

Supervisory Responsibilities: NA

Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred: Bachelor’s degree in related field preferred

• FPC (or equivalent substitute) preferred.
• Three plus years of experience in payroll, HR systems support, or relative technical account support and management preferred.
• Strong technical knowledge – knowledge of software, programs, systems.
• Strong customer support focus.
• Ability to grasp and adhere to company guidelines, procedures, and workflow.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills and the ability to multi-task with little supervision.
• Must be able to work in a fast paced environment with changing, yet firm deadlines, while maintaining quality of client support.
• Ability to work with people and work as part of a collaborating team.
• Attendance/Punctuality a must- consistently at work and on time.
• Must be available to work scheduled hours for position.
• Must be available to work overtime if necessary to meet deadlines.
• Must understand all company guidelines, procedures, and workflows.
• Must be willing to embrace the APS culture, which includes respect, communication, team work, client focus, continuous change, training, and other learning opportunities.

Company Description

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients.

At APS, we strive everyday to...

• Do the Right Thing
• Serve Others
• Be Our Best
• Find the Fun

Check APS out and see what we are about!

Benefits

APS offers a competitive compensation and benefits package which includes:

• Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
• Short Term Disability (short term disability paid at 100% by APS for employee)
• Long Term Disability
• Life Insurance
• 401(k) for Retirement (eligible after 30 days of employment; employer match/no vesting schedule)
• Paid time off (PTO)
• Holiday paid time off

About APS

APS Company Culture Highlights

• Winner of Comparably's Award for Best Leadership Teams 2022
• Winner of Comparably's Award for Best CEOs for Women 2022
• APS Payroll is ranked in the top 5% of companies for Leadership on Comparably
• APS Payroll is ranked in the top 10% of companies for Work Culture on Comparably.

Find out more on Comparably and our Company Website

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