28 service desk analyst Jobs in los angeles, ca
Prosum is Hiring a Service Desk Agent II Near Los Angeles, CA
Service Desk Agent II
Client Services
*** MUST LIVE WITHIN 50-100 MI OF LOS ANGELES***
100% Remote
CONTRACT-TO-HIRE
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. Please acknowledge
candidate is aware and agreeable upon submission.
$26.00-30.00 W2
Service Desk Agent II
Summary:
The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
Minimum Education/Experience:
- High School degree or equivalent required
- Associate’s degree in related field preferred
- 3 years of work experience in IT required
- 2 years of experience in Desktop and/or Service Desk Support preferred
- Must demonstrate excellent customer service.
- Excellent written & verbal communication skills.
- Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.
- Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks
Job Summary
Full Time
$54k-67k (estimate)
06/10/2024
06/28/2024
prosum.com
EL SEGUNDO, CA
100 - 200
1996
RAVI CHATWANI
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Prosum
Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry. Our seasoned recruitment team brings a unique approach to your staffing needs. In addition to our keen understanding of local market needs, we employ a distinctively personal interview process. We take the time to get to know each candidate, including their expertise, training, goals and individual personality. This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also mea ...
ns we empower our experts to go beyond cookie-cutter solutions in favor of a tailor-made staff augmentation plan. And that means were more likely to find candidates who will thrive in your organization. We are the link that gets you from where you are now, to where you want to be and beyond.
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