3 Jobs in Chambersburg, PA
Saliense is Hiring a Service Desk Analyst Near Chambersburg, PA
Saliense is a growing Management and Technology Consulting Solutions provider based out of Tysons, VA. We work to solve our client’s toughest challenges within the Defense, Civilian, Financial, and Healthcare industries. Our diverse employees support vital missions for government and commercial customers. For more information, visit www.saliense.com.
Why Saliense?
In addition to providing a fun, energetic environment that promotes innovation and personal growth, we offer excellent compensation packages with plenty of opportunities for advancement. We pay 100% of the premiums for employee Healthcare, including medical, dental, and vision. We offer 401K match and all company contributions are 100% vested immediately. Since we believe in work-life balance so much, we offer 20 days of paid leave per year. Use it as you need it or use it all at once and go travel for a month! There are many more - connect with us to get a preview of the full benefits package.
Job Title: IT Service Desk / Support Analyst
Location: Chambersburg, PA
Job Type: Full-Time, on-site
The Tier 2 Help Desk Staff provides advanced technical support to end-users for hardware, software, and network issues. This role involves troubleshooting complex problems, collaborating with Tier 1 support, and escalating unresolved issues to higher levels when necessary. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to customer service.
Key Responsibilities:
- Serve as Tier 1 / Tier 2 support, answering high volume IT/IM service calls from 2k end users.
- Troubleshoot, resolve, and escalate issues including advanced support for desktops, laptops, printers, software applications, and network connectivity, ensuring timely resolution.
- Document and track all incidents, requests, and resolutions in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Identify recurring issues and recommend solutions to prevent future occurrences.
- Maintain up-to-date knowledge of industry trends and best practices.
Qualifications:
- Associates or higher degree in Information Technology, Computer Science, or related field.
- Minimum of 2-3 years of experience in a technical support role, with at least 1 year in a similar position.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business software.
- Experience with network troubleshooting and basic network configurations.
- Familiarity with ITIL practices and IT service management (ITSM) tools.
- Excellent analytical and problem-solving skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and in a team environment.
Required Clearance and Certifications:
- Active Secret or Interim Clearance Required.
- Security certification required upon hire.
Location:
- This position is full-time on-site in Chambersburg, PA.
***Saliense Consulting LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Job Summary
Full Time
Business Services
$48k-60k (estimate)
05/27/2024
09/20/2024
The job skills required for Service Desk Analyst include Troubleshooting, Help Desk, Technical Support, Problem Solving, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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