You haven't searched anything yet.
The Help Desk Analyst performs the skills listed below-
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers, software, hardware, and systems
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
1 years previous IT Service Desk and/or Call Center experience required.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***
Full Time
IT Outsourcing & Consulting
$51k-63k (estimate)
05/23/2024
06/11/2024
spruceinfotech.com
EXTON, PA
25 - 50
2011
JAYA SANGANI
$5M - $10M
IT Outsourcing & Consulting
Spruce InfoTech is a leading information technology firm that provides varied services to help clients change manage and transform their businesses by means of high quality, innovative and cost-effective solutions. We provide services to different companies from small scale level to even fortune 500 organizations and guide them in the best possible way to maximize IT investment and also reduce the cost of acquiring new technologies. Our professional team has a sound technical prowess in enterprise solutions that helps organizations in enabling these solutions into a strategic asset that helps ...to accelerate a new revenue stream to differentia a company or to reinvent your business functions to operate in a more efficient way to outperform your competitors. Below are some of our achievements..! Spruce InfoTech Ranked on Inc. 5000 List of America's Fastest-Growing Private Companies for Four Years in a Row. ( 2017 - #Inc 441, 2018 - # Inc 271, 2019 - #Inc 629 and 2020 - #Inc 1182) TechServe Alliance Excellence Award in 2018 and 2019 for outstanding performance, productivity and a commitment to continuous improvement in IT & engineering staffing & solutions. Entrepreneur 360 Award based on impact, innovation, growth, leadership and business valuation. #Fastest Growing Philadelphia 100 Region Private Company in 2017, 2018 and 2019 Recognized by Wharton Business School and Philadelphia Media Network. #35 Americas fastest-growing IT Management Company by Inc. Magazine 2017 #7 Americas fastest-growing IT Management Company by Inc. Magazine - 2018 #29 Americas fastest-growing IT Management Company by Inc. Magazine - 2019 Our Commitment : We are committed to efficiently providing qualified associates to fit our client needs within the given timelines.
More
Show less