Under direction, provides live-in direct and in-direct support services related to operational functions of a 24/7 interim (short-term) housing facility designed to ensure that County facilities, activities, and services are safe and effective; Aid in scheduling services to support onsite services and resources at the facility; performs related work as required. A revocable Occupancy License Agreement between employee and the County is required to be entered into prior to employee commencing work and residing on site.

SUPERVISION RECEIVED AND EXERCISED

Receives direct supervision from assigned supervisory or management personnel. Exercises no supervision of staff.

CLASS CHARACTERISTICS

The Navigation Center Resident Assistant is a single-level classification that has program coordination, administrative, and operational responsibilities. Incumbents in this classification are initially given detailed supervision in learning the duties associated with the position and the client population served. As experience is gained, close supervision and frequent review of work lessens as the incumbent demonstrates skill to perform the work independently.

EXAMPLES OF OFFICIAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Receives authorization and approval from Tuolumne County Health and Human Services Homeless/Housing services designee.
• Greets participants/residents and reviews rules and violations with them to ensure clarity.
• Provides facility tours, and reviews policies for common areas, including laundry, kitchen, and dining areas.
• Familiarity with facility policies and procedures; enforces and follows them accordingly.
• Reviews list of approved household members provided by case management social workers, with participant/resident.
• Inquires about and may inspect weapons.
• Provides schedule of facility chores to participant/resident.
• Assigns participant/resident rooms, checks them in, and out; Conducts initial work through with participants/residents utilizing a room condition checklist and documents any damage when exiting.
• Provides inspection list and pictures of damage as necessary.
• Answers questions from participants/residents about lodging, facilities, and policies.
• Coordinates on-site services through outreach and collaboration.
• Develops and maintains participant/resident files.
• Maintains up-to-date resources, including pamphlets, public transportation transit schedules, food pantries, social service programs.
• Participates as a member of the participant/resident support team as appropriate.
• Monitors safety of the facility and of the participants/residents and documents safety concerns and incidents through written documentation.
• Communicates occupancy rule violations and/or any violation that meets immediate termination policies; coordinates with Health and Human Services regarding the termination and safe plan to exit participants/residents.
• Changes locks /room access in situations that require termination/eviction where a participant/resident may refuse to leave.
• Collaborates with the Homeless Services Team to return personal belongings left behind; inventories items and discards after 90 days; maintains list in participant/resident’s file.
• Collaborates and communicates regularly with the case managing social worker on status of participant/resident.
• Notifies the appropriate emergency services in instances of immediate safety threat or injury.
• Coordinates with law enforcement and the Homeless Service team regarding suspected illegal activity or illegal activity occurs at the facility; and regarding any known criminals that have an active warrant or are not approved to be on-site.
• Performs various administrative tasks as required, which may include preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, maintaining event calendars, preparing mail, ordering supplies, sending and receiving faxes, answering the telephone, etc.
• Performs related duties as assigned.