The Zaxby’s Support Center is looking for a Field Training Manager to join the Company Stores Operations team. The role of the Field Training Manager is to oversee, deliver, and implement training initiatives and programs for the Zax LLC restaurants. The Field Training Manager provides coaching and guidance to the Certified Training GMs, monitors MITs’ training progress, and evaluates training effectiveness against performance standards. This role is a key advocate for Training and Development by representing the function as a training specialist. As an individual contributor, you will bring a willingness to roll up your sleeves as well as demonstrate the resourcefulness required to function well within a lean, fast-paced environment.

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings and Zalads. We’d love to have you as part of our team!

This position is field-based in the Atlanta, GA area and requires up to 70% travel.

Benefits Include:

• Medical, Dental and Vision insurance
• Company-paid Short and Long-Term Disability insurance
• Company-paid Basic Life insurance
• 401K participation
• 50% off meal discount at company-owned locations
• Child Care Assistance Plan
• Education Assistance Program
• Parental Leave
• PTO and Company Holidays

ESSENTIAL JOB FUNCTIONS

Essential duties may include but are not limited to the following:

Administer Zax Training Programs

• Partner with District Manager and Regional to identify, select, on-board, and certify new training facilities via the certification process
• Ensure Certified Training Facilities (CTF) provide an optimal learning environment and adhere to training program standards as documented by ZFL
• Establish training goals for CTFs in partnership with DM and RM
• On-board, train, and certify the Certified Training GM with the DM and Certified Training Facility

Train, Coach, Support

• Clearly communicate objectives, and training initiatives with CTGMs to meet company goals
• Follow up with Certified Training GM monthly (physically and/ or virtually) to be in contact and discuss MIT progress, training needs, and company implementations
• Validate General Manager of Training Certifications
• Support Hub Trainings for company-owned restaurants
• Assess and re-shape curriculum and content for training program as needed, including the certification of the CTGM
• Support new store openings for company-owned restaurants with training, coaching, and providing feedback to store-level staff and DM
• Conducts ServSafe Training and Certification classes as needed
• Monitor MIT progress to meet training milestones, timelines, and goals by executing touchpoints with all MITs during each phase of Training, combination of phone calls, emails, and face-to-face interactions to gauge performance
• Visit MIT’s a minimum of 3-4 visits during the MIT training weeks to evaluate and support training progress as well as provide post-training support
• Monitor performance outcomes of the CTGM and CTF and ensure key performance indicators are achieved
• Coach CTGM to improve performance and ensure CTF standards are being met
• Conduct and document CTF visit to evaluate operational effectiveness and MIT requirements, including bi-annual audits

KEY COMPETENCIES

• Ability to identify, troubleshoot, and take corrective actions on the unit levels
• Strong coaching and evaluation skills
• Servant leadership skills, ability to influence others
• Exceptional people skills, ability to collaborate with others, build trusting relationships, can work cross-departmentally at the Support Center
• Initiative-taker, internally motivated and driven to succeed, accountable to high personal standards of conduct and professionalism
• Ability to function as a change agent and facilitate and support change initiatives to help meet organizational goals
• Effectively and professionally communicates (written and verbal)
• Strong facilitation, presentation skill, and public speaking skills; proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
• Actively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impact
• Demonstration of a disciplined approach to planning and prioritizing short and long-term objectives and will be skilled at filtering and disseminating best practice

EDUCATION AND EXPERIENCE GUIDELINES

• Education: Bachelor’s degree in hospitality, restaurant management, business administration or related field; OR equivalent combination of education and experience
• Experience: 5 years of restaurant unit or multi-unit management experience, leadership experience, and experience training and developing individuals and teams

Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.