General Job Description

As a Manager of Training at Chicken Salad Chick, you will be our Brand ambassador and must always demonstrate and uphold our culture. In this role, you will be responsible for planning, directing and coordinating training programs for the organization, managers and team members in their respective roles so they can deliver on our promise to Spread Joy, Enrich Lives, and Serve Others. You will also oversee a staff of Regional and Corporate Trainers.

You will be expected to learn all Brand standards, follow them and inspire others to do the same. The Training & Development Department seeks to continuously improve its methods and materials and your feedback will be essential in achieving this goal.

Duties and Responsibilities

• Interview, onboard and develop training team members; teach training methods and skills to training team
• Prepare and manage training team members’ schedules; assign and follow up on training projects to complete them on time
• Conduct performance reviews for training team members; create and implement team and individual development plans to prepare training team members for leadership roles
• Establish open lines of communication with franchise owners and managers to facilitate training self-sufficiency
• Facilitate in-restaurant and classroom training
• Evaluate the effectiveness of training programs
• Continually improve training methods, materials and delivery
• Oversee the creation of training materials to align training with the organization’s strategic goals; work with cross-functional teams to develop supportive training materials
• Create and manage a training budget, operate within the established department budget
• Assist with Company initiatives and provide operational support when needed

Qualifications

• Education
• Bachelor’s degree in Human Resources, Education, Business Administration or related field
• Experience
• Five years of work experience in a related occupation
• Leading and working with a team
• Other
• Must be able to travel up to 75% of the time
• Must be able to demonstrate the Chicken Salad Chick culture
• Must be comfortable presenting material in both a classroom and in-restaurant environment
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook (experience with PhotoShop and e-learning authoring software is a plus)

Key Competencies

• Team Development
• Excellent presentation skills
• Excellent writing skills
• Organizational skills
• Performance management skills
• Time management skills

Physical Requirements

• Must be able to stand for long periods of time
• Must be able to lift up to 40 pounds