120 Field Service Manager I Jobs in Atlanta, GA
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aventiv is Hiring a Field Service Manager I Near Atlanta, GA
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
https://vimeo.com/391578629/5ba31cc5e9
*Associate Referral Reward Eligible*
**THIS PERSON MUST LIVE CLOSE TO ATLANTA, GA**
Job Purpose
Responsible for overseeing the physical installation, maintenance and repair of the company’s products and services to meet the company’s business objectives, create customer loyalty, grow revenue and manage costs within their assigned area. Manage and lead a team of 15-20 Field Service Technicians, Administrators, Contractors and Investigators. Functions including process and procedures, work flows, CSAT, employee management, budget management, fleet management, inventory management, vendor management, contract negotiations, project management and training programs.
- Responsible for driving performance objectives, as well as, the leading Key Performance Indicators (KPI’s) to ensure department and company success metrics including break-fix SLA response & resolve, Site Survey, Move Add Change and Installation Completion.
- Ensure company goals for customer satisfaction are met through continuous improvement based on feedback from Customer Value, Transactional, and Installation surveys. (CSAT)
- Manage capacity planning to ensure maximum efficiency from each function, while prioritizing and managing resource allocation based on changing business priorities and budget constraints
- Manage projects by scheduling resources and coordinating with customer.
- Document projects by tracking installation costs and completing and finalizing project tasks.
- Recruiting, selecting, orienting, training new hires.
- Assigning, scheduling, and coaching.
- Planning, coordinating and managing daily activities
- Training, performance monitoring, analyzing and general administrative duties
- Ensuring team members are working effectively and efficiently
- Conducting team meetings, customer meetings
- Assess and evaluate performance
- Ensure all activities are conducted in accordance to corporate and industry standards, and assure top operational capability, performance and efficiency
- Negotiate and manage 3rd party contracts as required to meet business needs
- Overall responsibility for the physical installation, repair and maintenance of all the Securus products and features in the accounts within the assigned area
- Manage hiring, morale, performance evaluations and development plans
- Provide counseling, monthly one on one reviews on performance, disciplinary actions
- Manage expense, capital and headcount budgets with an annual operating budget, while analyzing ways to reduce operating costs.
- Manage Field resources, assets, processes, procedures, work flows, ticket management/documentation, quality, CSAT, fleet management, inventory management, vendor management, budget management, contract negotiations, and training.
- Responsible for direct associates made up of Field Service Technicians, Site Administrators, Contractors and Investigators.
- Regional Asset management (Truck Inventory, Company vehicles, Tools, Laptop’s, Etc.). Conducting quarterly inventory counts.
- Preparing & giving reports, communications and presentations to Regional Manager.
- Other duties as assigned
- Knowledge of all Securus products
- Knowledge of all positions and resources assigned to the assigned area
- Strong knowledge of Field Operations, inventory management, remote resource management, fleet management, RFP’s, installation, repair, maintenance, vendor management, contract negotiations and customer satisfaction
- Strong analytical, organizational, planning, interpersonal, presentation, written and verbal communication skills
- Financial acumen with ability to manage departmental budgets
- Able to drive metrics to improve performance
- Leader with strong organizational and interpersonal skills in a managerial role
- Business acumen with the ability to balance customer requirements with business objectives
- Computing and Business Tool experience (Word, Excel, Power point, Etc.)
- Ability to travel throughout the United States as needed
- Strong Operational experience – Structured, process oriented, and data driven
- Strong time management skills
- Self Motivation
- Providing detailed reports to upper management
- Strong verbal skills
- High School diploma or GED
- 6 years’ experience in a related industry, including 4 years of Supervisory and Management experience in Telecom or tech industry
- Bachelor’s Degree or equivalent work experience
- 5 years of Supervisory and Management experience
- Contract Negotiation, development and management experience
- Experience in managing medium, distributed, cross-cultural remote teams
- Project management experience.
Physical Requirements
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
- $73,120.67-$83,357.57/year (depending upon experience)
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Job Summary
Full Time
$102k-129k (estimate)
03/31/2024
05/02/2024
The job skills required for Field Service Manager I include Scheduling, Field Service, Planning, Installation, Project Management, Field Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager I positions, which can be used as a reference in future career path planning. As a Field Service Manager I, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager I. You can explore the career advancement for a Field Service Manager I below and select your interested title to get hiring information.
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