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Salary Range : $37,437.00-$58,599.00
Position Summary :
The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors.
The position is located in either the Import or Export department of super or large sized branches in the International Division of YLA.
Essential Duties and Responsibilities :
Coordinate timely shipments at optimal cost and to customer satisfaction :
Problem Resolution :
Provide back-up support in assigned departments
Education and Experience :
High School Diploma plus three more years' related experience in air and ocean Import or Export operations is required. Knowledge of import / export regulations, domestic transportation modes and providers is required.
An equivalent combination of education and experience may be considered.
Must be bi-lingual in Japanese and English if assigned to service Japanese accounts
Competencies, Working Skills and Attributes :
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including :
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas )
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services.
As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.
www.yusen-logistics.com /
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Last updated : 2024-03-25
Full Time
Transportation
$42k-52k (estimate)
03/26/2024
04/06/2024
us.yusen-logistics.com
MORRISVILLE, NC
1,000 - 3,000
1968
WASUO NISHIMOTO
$1B - $3B
Transportation
The job skills required for Customer service coordinator include Customer Service, Problem Solving, Customer Satisfaction, Troubleshooting, Customer Relationship, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service coordinator positions, which can be used as a reference in future career path planning. As a Customer service coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service coordinator. You can explore the career advancement for a Customer service coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
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Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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Deliver excellent customer service and lead by example.
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Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
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CS coordinator may also provide the clients with product and service knowledge.
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The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
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As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
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