We are looking for a Customer Service Representative who will be responsible for providing customer service through timely response of all customer (external and internal) inquiries and requests that come in via phone or email.

Note: This is a Hybrid position.

Skill / Qualifications

• High School Diploma or Some college preferred.
• 3 years working in a customer service-oriented environment.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Strong attention to detail.

Job Responsibilities

• Assist with User Conference registrations and session selection for applicable customers.
• Answer all incoming phone calls timely and handle accordingly
• Manage leads and provide timely assistance to Sales for order creation.
• Research and respond to all email inquiries same day as received.
• Register customers for sessions as required.
• Run CPE reports, reconcile requests and generate certificates.
• Manage timely polling reports for CPE fulfillment
• Generate additional CPE billing as required.
• Reconcile multi firm training sessions.
• Update and maintain training guide links.

Benefits

Competitive Hourly Rate (Depending on Experience)

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 4 years (Preferred)
• Customer service: 3 years (Preferred)
• Microsoft Excel: 2 years (Preferred)

Ability to Relocate:

• Torrance, CA: Relocate before starting work (Required)

Work Location: Hybrid remote in Torrance, CA