55 Customer Success Manager Jobs in Portland, OR
Youreka is Hiring a Customer Success Manager Near Portland, OR
What you will doThe Sr CSM will be focused on our clients realizing the value of our product and service and building a network of referenceable clients. This key resource will provide world class engagement that will drive retention and revenue growth.
The Sr CSM owns the relationship with the client throughout their journey with Youreka. As the main point of contact, the Sr CSM will coordinate and facilitate resources to address client needs/requests. They will also leverage their expertise and orchestrate our team to be efficient and effective with resolution/answers or timelines for resolution.
Key responsibilities:
- Be responsible and accountable for client success and journey
- Driving user onboarding, adoption, expansion of accounts and renewals
- Ensuring client achieves expected value from product
- Driving engagement & building relationships/trust/credibility with stakeholders throughout client organizations to align their needs with our services
- Removing obstacles/resolving issues & advocating for client/partner internally
- Identify churn/client risk and proactively mitigating/resolving
- Produce strategic account plans and manage them
- Provide feedback internally on process improvements to develop a better customer experience
- Be an advocate who can provide expertise, options, recommendations and guide client decisions
- Accelerate, filter and open communications
- 2-5 years' experience in Customer Success Management or Account Management role
- Used or sold Salesforce in the past
- Strong track record of building and maintaining relationships with key stakeholders/executive sponsors
- Exceptional presentation, written and verbal communication skills
- Ability to work across many verticals and with Fortune 500 clients
- Experience negotiating and selling to an established technology customer base
- Ability to drive revenue and retention growth while enhancing engagement
- Results focused, flexible, proactive with high attention to detail and a strategic mindset
- Passionate in working closely with customers and delivering success
- BA degree or equivalent experience
About Youreka Youreka is a leading Salesforce ISV partner. Youreka is built on the Salesforce platform and is in the top 2% of all Salesforce AppExchange applications! This is your chance to be part of one of the fastest growing applications in the Salesforce ecosystems!
We have
- An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful
- A calling to innovate and improve every day
- A competitive benefits and compensation package
- Room for rapid growth and an emphasis on talent development
- A fun, casual team environment with cool co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better!
- A great benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more!
- Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), 9 Holidays, and flexible work schedule
Job Summary
Full Time
Business Services
$90k-121k (estimate)
05/18/2024
06/14/2024
youreka.in
ANVERS, REGION FLAMANDE
25 - 50
1996
JOAKIM STEYLS
<$5M
Business Services
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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