We are a Landscape Construction company located in Portland Oregon, dedicated to providing exceptional service to our clients in the high-end residential and commercial sectors. Our company values a collaborative and customer-centric approach, focusing on understanding our clients' needs and delivering outstanding results. We are currently seeking a passionate and driven individual to join our team as a full-time Customer Success Manager.

As a Customer Success Manager, you will play a vital role in ensuring our clients' satisfaction and success throughout their journey with us. Your primary responsibilities will include:

Building Strong Customer Relationships:

• Engage with clients using a consultative "listen first" approach to understand their requirements and objectives.
• Utilize excellent communication, negotiation, and closing skills to effectively address client needs and concerns.
• Maintain a high degree of accountability and professionalism in all client interactions.

Project Coordination and Execution:

• Work closely with internal teams to prepare and evaluate scopes of work for all necessary services.
• Collaborate with clients to develop proposals, estimates, and pricing, ensuring accuracy and alignment with their goals.
• Manage and meet project deadlines while maintaining a meticulous approach to estimate reviews and detailed work habits.

Client Engagement and Satisfaction:

• Proactively provide solutions and recommendations to clients, ensuring their commitment to start and successfully complete their projects.
• Act as the main point of contact for clients, addressing any questions, concerns, or issues that may arise.
• Foster relationships with subcontractors to obtain competitive and qualified sub-quotes, ensuring comprehensive scope coverage.

Qualifications and Requirements:

• A bachelor's degree in a related field or equivalent work experience.
• Demonstrated experience in a customer-facing role with a strong focus on building and maintaining relationships.
• Excellent communication, negotiation, and problem-solving skills.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Detail-oriented mindset with a commitment to delivering accurate and high-quality work.
• Ability to thrive in a fast-paced environment and meet tight deadlines.

Compensation and Benefits:

• Competitive base salary with uncapped commission potential.
• Company-provided vehicle, laptop, and phone.
• Paid holidays after 90 days of employment.
• Opportunities for training and professional development.

This Company Describes Its Culture as:

• Growth-oriented and competitive
• Results-focused with a strong performance culture

Our ideal candidate for this role embodies our company culture and values. If you can answer "yes" to the following questions, we encourage you to apply:

• Am I an authentic person at all times?
• Do I consistently do the right thing, even when no one is looking?
• Do I value attention to detail and understand that a job is not complete until all the details are correct?
• Am I willing to give first, knowing that I will receive and grow in my life?
• Am I proactive in facing challenges, taking ownership, and finding solutions?

To be considered for this position, please submit a cover letter introducing yourself, along with a comprehensive resume and a list of professional references.

Job Type: Full-time

Pay: $45,000.00 - $100,000.00 per year

Benefits:

• Paid time off

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person