The Manager, Customer Enablement, leads the Customer Enablement Team and is responsible for ensuring that ZoomInfo's learning content and collateral are best in class for our customers. The Senior Manager works closely with the go-to-market teams, including our Product Marketing Team, to develop internal and external content for training and best practices in the use of all ZoomInfo products. This includes developing systems for the ongoing audit and revision of content, collaborating in the editing and development of curricula, and developing protocols for measuring efficacy over time.

Essential Functions & Responsibilities

• Manage, train, and evaluate a team of individuals responsible for creating learning content for our customers, including online courses, help articles, manuals, and playbooks that teach customers not only the suite of products but also best practices using our products.
• Serve as the lead author and primary point of contact for all on-demand customer-facing education courses related to ZoomInfo and our suite of products.
• Work with subject matter experts, including the Customer Education Team, Product Management, Product and Customer Marketing, and Launch teams, to identify training needs and deliver quality learning activities.
• Write, edit, and proof content for ZoomInfo University.
• Collaborate with subject matter experts to revise, enhance, and update existing training content to ensure effective delivery.
• Identify content learning gaps through internal and external feedback loops and develop a plan to address those gaps so that our customers always have access to a full suite of up-to-date materials that allow them to leverage the ZoomInfo platform(s) most effectively.
• Ensure that the protocols for content development are timely, clear, efficient, and considerate of resources, including robust documentation of content development and a shared and accessible archive.
• Coordinate training content releases with the LMS Administrator to ensure the delivery of online content reaches a maximum number of learners.
• Ensure that the rollout of new materials, whether internal or external, has the approval of stakeholders and appropriately represents the ZoomInfo brand and standard of excellence.
• Manage all content requests that come in from all channels, assigning to individuals and tracking the request from end to end.
• Ensure continuous, iterative improvements to a newly migrated LMS.
• Scope and manage daily projects to ensure completion in a timely manner. Effectively communicate projects of various scales including project status and challenges to key stakeholders.

Required Education & Experience

• Bachelor's Degree in Business, Education, or another related field.
• 4 years of experience building/authoring educational content; 2 years of supervisory experience.
• Deep and demonstrable knowledge of adult learning theory and instructional design best practices, including ADDIE/SAM models and Bloom's Taxonomy (traditional and revised).
• Experience training and/or supporting B2B solutions.
• Ability to manage multiple competing priorities, rapidly adapt and respond to requests and timeline changes.
• Highly collaborative, organized, and execution-oriented with strong presentation skills.
• Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.
• Excellent problem-solving skills and ability to be flexible to manage situations or changing needs. Ability to research, analyze and provide a solution to newly identified issues.
• Highly familiar with design software, educational authoring tools, and LMS systems. Preference given to knowledge of Thought Industries.
• Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
• Superior relationship and communication skills (both verbal and written).

The US base salary range for this position is $90,000 to $120,000 annual bonus benefits.

Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.