111 Customer Service Representative (FT) Jobs in Madison, WI
Wolters Kluwer is Hiring a Customer Service Representative (FT) Near Madison, WI
- Deliver prompt and professional service to our customers through verbal and written communications.
- Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
- Proactively drive cross-selling opportunities to promote additional offerings to meet our customer needs.
- Project manage, organize and prioritize high volumes of phone and email requests utilizing our internal systems to ensure timely and accurate response to customers.
- Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests.
- Develop and maintain positive working relationships with customers and other key partners.
- Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning.
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
- Strong organizational, time management and multi-tasking skills.
- Ability to absorb product knowledge quickly and process information to apply to customer needs.
- Ability to make sound business decisions and exercise discretion and judgment.
- Experience generating add-on sales revenue preferred.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook.
Job Summary
Full Time
Business Services
$43k-56k (estimate)
08/25/2023
05/16/2024
wolterskluwer.com
WICHITA, KS
15,000 - 50,000
1913
Private
BRYAN DIFFIN
$1B - $3B
Business Services
Related Companies
About Wolters Kluwer
Speedtax is engaged in providing tax planning and sales management services.
The job skills required for Customer Service Representative (FT) include Customer Service, Problem Solving, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
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