The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing. CSA will also need to be aware of and explain consumer regulatory rights and coverage.

Requirements

Education, Training and Work Experience

• High school diploma (or equivalent) required.
• Minimum of 1-year previous customer service experience required.
• Previous experience in mortgage loan servicing highly preferred.
• Previous experience using Black Knight highly preferred.

Knowledge, Skills, and Abilities

• Maintain & foster positive relationships with customers and business partners.
• Complete all assigned tasks and training in a timely manner.
• Provide professional communication in both oral & written expression.
• Excellent organizational & analytical skills.
• Excellent attention to detail.
• Ability to handle highly sensitive confidential information.
• Ability to multitask, set priorities and manage time effectively.
• Experience with email, MS Word, MSP.
• High degree of dependability.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Black Knight mortgage software: 1 year (Required)

Ability to Commute:

• Jacksonville, FL 32258 (Required)

Ability to Relocate:

• Jacksonville, FL 32258: Relocate before starting work (Required)

Work Location: In person