Description

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Group Sales Manager!

Primary Position

The Event Sales Manager’s primary role will be selling and servicing their room blocks and events, primarily for the Catering and Banquet Food and Beverage departments. Duties include contract review, event deposits, menu planning, agenda setting, hotel planning services, and payment collection.

FEATURED BENEFITS:

*Medical, Dental, Vision, Life and Disability Insurance

*FSA

*Employee Assistance Program

*401K and ROTH 401K

*Growth opportunity

*Paid Time Off

*Sick Time Off

Essential Responsibilities:

· Proactively conduct solicitation calls conduct tours and entertain clients specific to weddings and social events

· Grow existing relationships with assigned accounts specific to weddings and social events.

· Qualify all leads and prospects gained from tele-prospecting, cold calls, sales blitzes and other lead sources including in-house guests.

· Be familiar with all sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Banquet and Catering revenues.

· Negotiates with clients regarding room rates, food and beverage pricing, function space, and hotel services; confirms all agreed-upon requirements in writing to the clients and thoroughly communicates the client needs to all affected hotel departments.

· Conduct creative site inspection of the hotel with clients.

· Responsible for managing and planning meetings/conventions and related activities. Update Front Office with weekly forecasts and in-house groups. Attends Banquet Event Order (BEO) and staff meetings and performs as a team leader for all hotel department staff participating in the event delivery process.

· Coordination of all group business as developed by the sales manager. Determine appropriate follow-up planning needs. Contact company representative follow-up on all signed/contracted business within three working days of file turn.

· Maintain well-documented, accurate, organized, and up-to-date file management to serve the client and the employer in the most expedient, organized, and knowledgeable manner.

· Develop customer profiles and maintain an effective trace system, including trace dates and references, resulting in superior account service and increased revenues.

· Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.

· Up-sell and detail the program with the client, including verifying and modifying space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes, BEOs, and paperwork to ensure quality service.

· Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and problems to ensure quality product delivery, customer satisfaction, and repeat business.

· Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring quality product delivery.

· Attend and lead pre-conference meetings. Coordinate the pre-cons between the client and hotel staff and review the details of the BEO with all parties.

· Initiate Billing Procedures, ensuring any deposits and credit applications are received with adequate information and within an acceptable time frame.

· Create floor plans for each event to ensure banquets and clients agree before setting up.

· Work in partnership with the banquet/event staff to ensure the highest quality presentation/service is delivered with an emphasis on attention to detail. Attend to and respond to guest complaints/comments.

· Responsible for entering Sales contracts and create group blocks in Delphi

· May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.

· All other duties as assigned by Director of Sales or General Manager

Education and Experience Required

· The ideal candidate should have a genuine desire to satisfy the needs of others in a demanding environment with refined verbal and written communication skills. In addition, will need to be highly proficient in various technology applications and process strong financial acumen.

· Three years of hotel event/catering sales experience would be a plus.

· Strong background in selling rooms, Food & Beverage, Catering, Meeting Rooms with a proven track record for success

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Qualifications